IT NSO Engineer

Job Summary

new store openings

Key Responsibilities

• New Store Openings:

  Coordinate and execute the full IT setup for new retail outlets, including network cabling, server installation, and hardware deployment (POS, printers, scanners, Weighing Scale, HHT).

• Remote & On-site Support:

  Provide Tier 1 & 2 technical support for store staff via remote desktop tools or on-site visits to resolve hardware, software, and connectivity issues.

• Vendor Coordination:

  Act as the primary technical contact for external vendors (ISPs, hardware suppliers, software providers) to manage Asset delivery and ISP Link delivery, and infrastructure upgrades.

• Infrastructure Management:

  Monitor and maintain local area networks (LAN/WAN), routers, switches, and firewalls to ensure secure and seamless store-to-head-office connectivity.

• CMDB Inventory & Asset Tagging :

  Maintain an accurate CMDB inventory of IT assets (laptops, POS terminals, peripherals) and asset tagging on all systems.

Technical Expertise Required

• Operating Systems:

  Proficiency in Windows Server (2019/2022) and Client OS Windows 2011 pro, as well as basic Linux knowledge.

• Networking:

  Strong understanding of TCP/IP, DNS, DHCP, VPNs, and wireless network setup.

• Support Tools:

  Experience using remote support software (e.g., Manage Engine) and IT ticketing systems like Service Desk.

Qualifications

• Education:

  Bachelors degree in IT, Computer Science, or a related field.

• Soft Skills:

  Excellent problem-solving abilities and communication skills to explain technical issues to non-technical store staff.

Based on third party payroll, freshers to 6 months of exp required.