IT MIS & Operations Coordinator

Coordinate day-to-day IT operations tracking, asset records, ticket monitoring, documentation and management reporting.

• Maintain the IT asset register for laptops, desktops, servers, network devices and peripherals.
• Track asset allocation, transfers, returns, repairs, replacements and lifecycle status; keep AMS records updated.
• Monitor incoming, open, pending and overdue IT tickets and maintain accurate ticket trackers.
• Review ticket category, priority and SLA status; discuss requirements with the concerned technical lead and coordinate assignment to the appropriate team member.
• Follow up with assigned engineers for progress, updates and closure within agreed timelines; highlight delays and escalations.
• Prepare and circulate Minutes of Meetings (MoM), record decisions and track action items, owners and due dates.
• Draft and coordinate routine IT operational emails and follow up with relevant stakeholders.
• Prepare daily, weekly and monthly MIS reports covering tickets, SLA, ageing, assets, pending tasks and operational activities.
• Consolidate updates from team members and provide accurate reports to IT management.
• Maintain trackers for IT projects, installations, endpoint security, patching, backups and other compliance activities based on inputs from technical owners.
• Support audits by maintaining and retrieving asset records, tickets, reports, MoMs and operational evidence..

Job Specification

• Good to advanced MS Excel skills: Pivot Tables, VLOOKUP / XLOOKUP, IF, COUNTIF / SUMIF, filters and data validation.
• Experience in MIS reporting, data consolidation and maintaining trackers.
• Asset / inventory management and record maintenance.
• Ticket monitoring, SLA tracking, follow-up and escalation coordination.
• Professional email drafting, meeting coordination and MoM preparation.
• Good written and verbal communication.
• Strong attention to detail, organisation and time management.
• Ability to coordinate with multiple team members and prepare management-ready reports.

Required Key Skills

• Good to advanced MS Excel skills: Pivot Tables, VLOOKUP / XLOOKUP, IF, COUNTIF / SUMIF, filters and data validation.
• Ticket monitoring, SLA tracking, follow-up and escalation coordination.
• Professional email drafting, meeting coordination and MoM preparation.
• Asset / inventory management and record maintenance.
• Experience in MIS reporting, data consolidation and maintaining trackers.