It Manager -LOS & Digital Lending

Position: Manager / Sr. Manager - IT

Role Overview

Key Role Responsibilities

• Gather and analyze business requirements and prepare BRDs, functional specifications, and process flows.
• Manage the complete Change Request (CR) lifecycle, including assessment, prioritization, implementation, and tracking.
• Coordinate with business teams, IT teams, and vendors for project delivery, UAT, deployment, and post-implementation support.
• Manage production incidents, troubleshoot application issues, conduct root cause analysis (RCA), and ensure timely resolution.
• Monitor application performance, maintain functional documentation, and drive process improvements and automation.
• Ensure compliance with SDLC, Agile practices, and established IT governance standards.

Required Experience and Skills

• 5-10 years of experience in Banking, NBFC, Housing Finance, or Financial Services.
• Strong knowledge of LOS and digital lending platforms, preferably in Home Loans and Loan Against Property (LAP).
• Experience in business analysis, project and change management, UAT, and production support.
• Strong stakeholder coordination, vendor management, and problem-solving skills.

Qualification: