IT Lead

Key Responsibilities:

• Automate business processes and reduce repetitive manual tasks.
• Manage servers, networks, hardware, software, and IT infrastructure.
• Ensure smooth functioning of HRMS, FMS, internet calling, and other business applications.
• Maintain system security, data backups, user access, and software updates.
• Provide technical support and employee training on IT tools and systems.
• Coordinate with vendors for IT procurement, maintenance, licensing, and repairs.
• Maintain IT asset inventories, documentation, and standard operating procedures.
• Monitor system performance, resolve technical issues, and prepare periodic reports.
• Evaluate new technologies to improve productivity and optimize costs.

Required Skills:

• Strong knowledge of IT infrastructure, servers, networking, and system administration.
• Proficiency in troubleshooting hardware, software, and network issues.
• Knowledge of HRMS, FMS, business applications, and process automation.
• Understanding of cybersecurity, data backup, access management, and disaster recovery.
• Skills in IT asset management, vendor coordination, and software licensing.
• Strong analytical, problem-solving, communication, and coordination skills.
• Ability to train employees and drive technology adoption.
• Proficiency in IT documentation, reporting, and performance monitoring.

Key Performance Indicators (KPIs):

• Maintain 99% uptime for critical IT systems.
• Automate 35 major processes per quarter.
• Achieve 90% technology adoption across departments.
• Ensure timely issue resolution, data backups, system updates, and security compliance.