IT Infrastructure Manager

Job Description

Role & responsibilities Technical: * New hospitals network design & architecture * Installation and Configuration: Install, configure and test Network Devices/Applications like Switches, Routers, Firewall, VPNs, Access, Points, etc. * Troubleshooting: troubleshoot and resolve the incidents reported in Network Hardware/Software. This includes Switches, Routers, Firewall, VPNs, Access Points, Endpoint Security Etc. * PMS: Verify and Validate PMS activities performed by Network Admins. Also Make Sure PMS is performed as per Schedule and there is no variations or delays * Daily Checklist: Verify and validate daily checklist activities performed by Network Admins * Guide Network Admin whenever required in troubleshooting and resolving network incidents * Any Task assigned by Reporting Manager or Higher Officials in the department * Maintain the Required Compliance for IT Controls for Networks * Perform System and Network Audit. Non-Technical: * Properly updating the information in HxCentral Ticket with all the necessary and accurate data * Proper handover of Open/Unresolved/Pending tickets to the shift engineer * Daily reports to reporting manager about: Total Tickets Open Tickets Closed Tickets * Create SOPs on the technical processes whenever required * Documentation of new installations & configuration changes * Coordination with the vendor for any critical issues in Network devices or applications- whenever advised by vertical head * Prepare Network Documentation of all installations, incidents and maintenance activity * Checks daily ticket closures and ensures closure of the same within the SLA defined. * Escalate issue to Vertical Head if SLA is crossed Preferred candidate profile * 10+ years experience in network design, administration, Maintenance * Experience in network design * Experience in troubleshooting & maintenance * Experience in Network routers, switches, firewalls, VPN's, Access points, LAN, WAN, Network Security etc.. * Team Management * Good communication skills