Job
Description
Role Summary We are looking for a skilled IT Infrastructure Lead who will be the backbone of the IT landscape. This role involves overseeing cloud-based infrastructure, ERP, SFA, DMS, Chemist Software, LIMS, HRMS, and Cloud Analytics, while also coordinating with outsourced vendors for implementation and support. Role & responsibilities IT Infrastructure & Cloud Management: Oversee 100% cloud-based infrastructure (AWS, Azure, GCP) ensuring scalability, security, and performance. Manage serverless computing, network security, backup & disaster recovery policies. Implement and maintain high availability & auto-scaling solutions. Ensure compliance with data security regulations (GMP, HIPAA, GDPR). IT Systems & Application Integration Lead the implementation, integration, and optimizationof: ERP (Order Processing, Inventory, Finance) SFA (Sales Force Automation) for field sales tracking DMS (Distributor Management System) Chemist Software for retail order management Miniature LIMS for Quality Control & COA Management HRMS for employee management Cloud Analytics & Data Lake for reporting and insights Act as a bridge between business and technology, ensuring seamless connectivity between systems. Vendor & Partner Management Serve as the single point of contact for all IT vendors and external partners. Negotiate SLAs, contracts, and performance benchmarks for outsourced IT services. Monitor system performance, security patches, and updates across all platforms. Cybersecurity & IT Governance Implement IT security frameworks aligned with industry best practices. Manage user access control, role-based security, and data protection policies. Ensure business continuity planning & disaster recovery readiness. Cybersecurity & IT Governance Implement IT security frameworks aligned with industry best practices. Manage user access control, role-based security, and data protection policies. Ensure business continuity planning & disaster recovery readiness. Preferred candidate profile Must-Have Qualifications: 8-12 years of IT infrastructure experience, preferably in pharma or healthcare. Strong knowledge of cloud infrastructure (AWS, Azure, or GCP). Hands-on experience in ERP, CRM, DMS, HRMS & SaaS-based applications. Prior experience in vendor management, IT governance, and IT compliance. Working knowledge of API integrations, cybersecurity, and cloud networking. Exposure to data analytics, LLM-powered insights, and AI-driven automation. Experience working in pharma, healthcare, or regulated environments. Knowledge of data privacy laws (HIPAA, GDPR, DPDP Act India). IT certifications in AWS, Azure, ITIL, CISSP are a plus.
