IT Helpdesk / Security Engineer (L1/L2)

We Are Hiring: IT Helpdesk / Security Engineer (L1/L2)

Location: India

Experience: 3+ Years

Employment Type: Full-Time

Work Schedule: Multiple Shifts (Global Support)

We are seeking an experienced and service-oriented IT Helpdesk / Security Engineer to provide Level 1 and Level 2 technical support for a global workforce. The ideal candidate will have strong troubleshooting capabilities, hands-on experience with enterprise IT environments, and a solid understanding of endpoint management and IT security practices.

Key Responsibilities

* Provide L1/L2 technical support for hardware, software, and network-related issues.

* Administer and support Google Workspace applications, including Gmail, Drive, Meet, and Calendar.

* Manage Windows and macOS endpoints using JumpCloud and Google Device Management.

* Handle user onboarding, offboarding, account provisioning, and access management.

* Perform OS patching, software installations, antivirus monitoring, and vulnerability remediation.

* Troubleshoot VPN (GlobalProtect), LAN/WAN, Wi-Fi, DNS, DHCP, and network connectivity issues.

* Manage IT assets, inventory tracking, and device lifecycle activities.

* Maintain IT support tickets and ensure timely resolution in accordance with SLAs.

* Collaborate with global infrastructure, networking, and security teams to resolve technical issues.

Required Qualifications

* Minimum 3 years of experience in IT Helpdesk, Desktop Support, or End-User Computing.

* Hands-on experience supporting Google Workspace in enterprise environments.

* Strong knowledge of Windows and macOS administration and troubleshooting.

* Experience with endpoint management, patching, antivirus, and security compliance.

* Working knowledge of networking fundamentals, VPN technologies, and IT infrastructure.

* Familiarity with IT service management tools and SLA-driven support processes.

* Excellent communication, analytical, troubleshooting, and customer-service skills.

* Ability to work independently and collaborate effectively with geographically distributed teams.

Preferred Skills

* JumpCloud and Google Device Management

* GlobalProtect VPN

* ITIL-based service management practices

* IT asset management and vulnerability management

* Certifications such as CompTIA A+, Network+, ITIL Foundation, or equivalent

How to Apply

Interested candidates are invited to submit their updated resumes to shruthih@ccsym.com

Email Subject: IT Helpdesk Engineer – L1/L2 Support

Candidates with relevant experience who are comfortable supporting global operations and working flexible shifts are encouraged to apply.

Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka