IT Associate

Job Title: IT Associate

Experience: 2-3 Years

Qualification: Bachelor of Science (B.Sc.) in Computer Science, Information Technology, or a related field

Company: Total Solutions Group (TSG)

Industry: Mystery Audit / Market Research / AI Video Analytics

About Us

Total Solutions Group is a leading Mystery Audit and Market Research company, committed to delivering insights that drive customer experience and operational excellence. We work with top organizations across industries, offering end-to-end audit and research solutions that help brands grow stronger. Through Total Vizion, co-created with Wobot.ai, we also use AI and computer vision to turn existing CCTV cameras into real-time business intelligence for retail, food services, manufacturing, and hospitality.

Position Overview

We are seeking a dependable and technically skilled IT Associate to support the technology function across our Mystery Audit and Market Research business and Total Vizion, our AI-powered video analytics platform. The ideal candidate will have 2-3 years of experience in IT support, systems administration, or application support, with working knowledge of cloud technologies, networking, and web and mobile applications, and a strong willingness to learn.

Key Responsibilities

• Provide day-to-day technical support, monitoring, and maintenance of core platforms, including Total Vizion, audit management systems, field auditor mobile apps, client dashboards, and learning (LMS) platforms.

• Support the deployment, configuration, and troubleshooting of AI-powered video analytics checklists such as customer wait time, queue length, intrusion, guard presence, and fire detection, working with the engineering team to maintain detection accuracy.

• Assist with integration and onboarding of existing CCTV cameras, DVRs, and NVRs across leading brands, ensuring quick camera onboarding without new hardware.

• Monitor real-time alerts and notification workflows, and ensure the right users receive actionable events and that feedback is captured.

• Support cloud infrastructure and deployments, including APIs for integration with client CRM/ERP systems, and help keep systems stable, available, and cost-efficient.

• Troubleshoot issues in live monitoring, recorded footage, incident tagging, and analytics dashboards, and resolve user and client queries within agreed timelines.

• Coordinate with technology partners, including Wobot.ai, on releases, issue resolution, and integrations.

• Manage user accounts, access permissions, and role-based access across systems and applications.

• Maintain IT assets, network, servers, backups, and endpoint devices, and keep them secure and up to date.

• Follow coding, documentation, and change-management standards, and maintain clear technical documentation and support records.

• Collaborate with Operations, Sales, and Project Managers teams to understand client needs, and support pre-sales demos and client implementations.

• Support data security, privacy, and regulatory compliance (including GDPR), including audit trails and disaster recovery practices.

• Keep up to date with emerging AI, cloud, and automation technologies and suggest improvements to existing processes.

• Report regularly to the reporting manager on system performance, incidents, and support metrics.

Requirements

• Bachelor of Science (B.Sc.) in Computer Science, Information Technology, or a related field.

• 2-3 years of experience in IT support, systems administration, application support, or a related technology role.

• Working knowledge of operating systems, networking, web and mobile applications, cloud platforms, and databases.

• Basic understanding of scripting or programming and troubleshooting methods.

• Familiarity with CCTV/DVR/NVR systems, video streaming, or AI/computer vision products is a plus.

• Exposure to cloud services (AWS, Azure, or GCP), version control, and DevOps practices is desirable.

• Strong problem-solving, analytical, and troubleshooting abilities.

• Good communication and interpersonal skills, with the ability to work in a team and support non-technical users.

• Familiarity with ticketing or project management tools and Agile practices.

How to Apply

Interested candidates may share their CVs mentioning current CTC, Expected CTC and Notice Period at shikha.choudhary@totalsolutions.in or may contact at 9810557348 for more details.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person