ISOC Supervisor

Responsibilities:

• Lead ISOC operations effectively.
• Manages training of ISOC staff and new hires in the team.
• Reviewing Risk Analysis drafts, Risk Threat Monitoring Summaries, Incident Reports, Daily Summaries and Morning Updates.
• Alert prioritising and management.
• ISOC staff shift rostering.
• Ensure compliance with SLA, process adherence and process improvisation to achieve operational objectives.
• Revise and develop processes to strengthen the current Security Operations framework, review policies and highlight the challenges in managing SLAs.
• Coordination with GSOC on routine/critical operations.
• Creation of reports, dashboards, and metrics for SOC operations and presentation to Senior Management.
• Lead and manage the team for all customer service-related calls and either resolve them or refer issues to the appropriate level.
• Advise on any new requirements/changes/modifications of process.
• Lead critical investigations and conduct investigations with the help of CCTV and other systems logs.

Required Qualifications, Skill Set and Experience:

• Graduate in any discipline preferably with technical aptitude
• 05 years in a similar role in a reputed company
• Knowledge of SOC operations, roles and responsibilities.
• Must have excellent Safety and Security orientation.
• Proficiency in Microsoft Office suite
• Good interpersonal skills and communication in English and Hindi. (Knowledge of local language is an added advantage)
• Ability to lead a small team.
• Effective report writing skills.
• Excellent organizational skills (Ability to analyse, evaluate and deal with complex situations)
• Honesty and integrity
• Must be able to work independently, as well as in a team.
• Medical fitness is essential.