Job Summary: - Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. - Responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. - Teams in multiple locations incl. off-shore analysts would report to this role. Responsibilities: - Manages and maintains training plans to ensure adequate staffing resources are planned. - Participates in various clients calls to review client KPI performance. - Ensures accurate reporting to illustrate staffing versus required staffing. - Recommends staffing and scheduling modifications for KPI optimization. - Manages off-the-phone activities for agent populations. - Manages forecasting, scheduling processes, and administrative duties. Skills Requirements: - 5-8 years of experience in work force management and call/contact center. - Strong oral/written communication, presentation, Excel proficiency, mathematical, and analytical skills. - Prior supervisory experience with effective multitasking and prioritization abilities. - Working knowledge of IEX is a plus.

Job Summary: Maintains all activities related to the administration of databases. Responsibilities:Designs and manages DBS systems.Implements data models and DB designImplements maintenancePlans, installs and deploys database management systems.Understands and implements clustering solutions.Monitors, reports and helps resolve database performance issues, capacity issues and replication.Develops and maintains security policies.Designs security changes.Matches business requirements to data systems requirements.May preform all Database Admin duties.Provides service desk support as defined in the OLA.Performs duties as prescribed by the Service Level Agreement.Performs other duties as assigned. Skills Requirements: 1 or more years of experience.Platform education - formal or informal - Oracle or SQL Server. Ability to transform logical to a physical data model.Ability to install and configure a selected platformKnowledge of objects and counter associated with platform, ability to apply that knowledge to the correction. Understanding of operating system and platform security models and interaction.Deep understanding of database objects (tables, views, keys, indexes, stored procedures, principles and securables). Advanced SQL knowledgeBasic business knowledge.Mentoring and training of DB Admin. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required.

Job Summary: Performs a variety of routine and non-routine invoicing functions in accordance with standard procedures. Reports to Manager- Billing and Revenue. Responsibilities: Generates client invoices from various sources . Works with stakeholders for final billing and month end accruals. Ensures all supporting documents are accurate and reconcile to invoice totals . Clears unbilled, ensuring timely and accurate invoicing to end customer. Enters invoices into accounting software. Coordinates and completes regular billings, solves pricing errors, and makes collection calls to ensure the timely collection of receivable amounts from multiple customers. Resolves billing issues through a review of prices along with the cost elements of inventory to determine root cause of the pricing/billing error; and corrects invoices as needed. Interfaces with customers between billing periods and internal purchase orders. Performs non-recurring expense billings. Responsible for the interface between billings and internal orders. Resolves client issues expediently and escalate when necessary. Other tasks and projects as necessary/assigned. Clearly defines complex issues despite incomplete or ambiguous information. Evaluates the benefits, costs, and risks of alternatives before making decisions. Applies accurate logic and common sense in making decisions. Focuses time and energy on the most important issues. Is consistently good at getting the right things done. Demonstrates and fosters a sense of urgency and strong commitment to achieving goals . Understands her/his customers expectations. Works towards delighting the customers. Handles customers effectively and proactively anticipates their needs. Steps up to the challenges and tasks assigned. Builds relationships of trust with team members; accepts responsibility for her/his own performance and actions. Performs other duties as assigned. Skills Requirements: 2 or more years of experience in Accounts Receivable and Billing in a Multi-National Company. SAP, MAS500, Oracle experience preferred. Strong Excel skills. Ability to work in a fast changing environment - manage and prioritize multiple tasks. Strong attention to detail, excellent analytical and problem solving skills. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to define problems collects data, establish facts, and draw valid conclusions. Able to work in night shifts. Flexible schedule when required. Excellent verbal and written communication skills. Education Requirements: Bachelors Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Accounting, Finance or related field preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Job Summary We are seeking a Senior Software Developer to be involved in the full software development lifecycle (SDLC). The role includes designing, coding, testing, debugging, documenting, maintaining, modifying, and deploying applications. Responsibilities Design and implement solutions based on business requirements. Develop, test, and document high-quality code. Build and maintain CI/CD pipelines in Azure DevOps for AWS cloud deployment. Identify and implement best practices to enhance efficiency and reduce costs. Collaborate across teams to share knowledge and maintain confidentiality of proprietary data. Continuously improve systems through data-driven analysis and trend reporting. Effectively manage shifting priorities and deadlines in a fast-paced environment. Education Experience Bachelor s degree or equivalent. 10+ years of experience in Microsoft technologies , including C# and ASP.NET . Required Skills Proficiency in front-end (HTML, CSS, JavaScript, React.js) and back-end (API development) . Strong expertise in SQL (ad-hoc queries) and database management with MSSQL PostgreSQL . Hands-on experience with AWS Cloud Technologies (S3, ECS, API Gateway). Exposure to Azure Cloud Technologies . Experience with version control systems (TFS, DevOps, Git). Strong knowledge of CI/CD pipelines and DevOps integration in AWS. Proficiency in developing RESTful APIs and UI for web and Windows applications . Solid troubleshooting skills to identify and resolve issues efficiently. Commitment to writing clean, well-documented, and testable code . Strong verbal and written communication skills. Preferred Skills Strong understanding of responsive design principles . Innovative problem-solving and out-of-the-box thinking . Familiarity with Agile methodologies . Knowledge of telephony and contact center concepts . Experience with network programming and understanding of network concepts. Physical Requirements Occasionally lift upto 10 lbs. Ability to sit for extended periods while working on a computer. Regular attendance is essential.

Job Summary: A Data Integration Engineer is responsible for designing, developing, and maintaining data integration solutions within an organization. They work closely with various stakeholders, including business analysts, data scientists, and software developers, to ensure the smooth flow of data between different systems, databases, and applications. Their primary objective is to create efficient, reliable, and scalable data integration pipelines that enable accurate data analysis and reporting. Responsibilities: Data Integration Engineer is responsible for designing, developing, and maintaining data integration solutions within an organization Skills Requirements: Technical Skills: Proficiency in programming languages such as Python, Java, or Scala. Experience with data integration tools and technologies, such as Apache Kafka, Apache Nifi, or Talend. Familiarity with SQL and working knowledge of relational databases like MySQL, Oracle, or SQL Server. Understanding of data modeling and ETL (Extract, Transform, Load) processes. Knowledge of data warehousing concepts and technologies. Experience with cloud platforms like AWS, Azure, or Google Cloud. Familiarity with API development and integration. Understanding of data quality and data governance principles. Analytical and Problem-Solving Skills: Ability to analyze complex data integration requirements and translate them into effective technical solutions. Strong problem-solving skills to identify and resolve data integration issues. Attention to detail to ensure data accuracy and integrity. Education Requirements: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Job Summary: Develops, codes, tests, debugs, documents, maintains, modifies and installs programs. Responsibilities: Writes programs that involve formatted output and basic reporting. Prepares technical specifications and test plans. Develops/maintains computer programs to store, locate, and retrieve specific documents, data and information. Devises sample input data to test accuracy of program. Resolves questions of program intent, input data acquisition, time sharing, output requirements, coding use and modification, and inclusion of internal checks/code reviews for system integrity. Observes or runs test of program using sample or actual data, assist in user acceptance training. Participates in roll out and on time delivery of developed applications. Maintains and develops documentation for responsible area. Prepares and provides status updates of assigned project plans and schedules. Maintains positive relations with all employees encouraging them to suggest ways of improving IT systems. Recommends/conducts training. Serves as escalation point for troubleshooting issues. Organizes verbal and written ideas clearly, use appropriate business style. Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). Drives continuous improvement through trend reporting analysis and metrics management. Offers new ideas and suggestions for improvement. Identifies and implements new practices and processes that are best in field . Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the organization while maintaining discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to iQor or customer specific. Ability to work effectively under pressure with constantly changing priorities and deadlines. Must be proficient and knowledgeable in all areas related to the IT department functions. Provides off-Hours 24/7 Support as required. Performs other duties as assigned. Skills Requirements: 3 or more years of experience. Must be knowledgeable in 1 or more of iQors software programs or packages. Knowledge of RDMS and SQL. Organizational skills. Good logical, analytical and mathematical skills. Effective communication skills both verbal and written. Good working knowledge of standard computer operating systems, i.e. Microsoft, Unix. Understands object oriented concepts. Understanding of database objects, tables, views, keys, indexes, stored procedures. Understands software design methodologies. Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Hiring for the International Voice Process (Collection Campaign)Looking for Excellent communication skills candidates for voice campaign Us rotational shifts and off 5 Days working One side cabs for female & Male employeesGrad or Under graduate with 6 Months of International Voice Process experience mandatorySalary 25k to 38k in hand (Depends on Interview)Lucrative Incentive and Perks Company Address:- Building Name :- EMBASSY GALAXY, Plot No. A-44& 45, Sushil Marg, Block A, Industrial Area, Sector 62, Noida (Tower C ), Ground Floor Mention Preet on top of your resumeGround floor*Company:- IqorTiming 5:30 pm in the eveningFor More information Call or what's App Preet (9999258087) NOTE:- NO VIRTUAL INTERVIEW ROUND

Job Summary:Responsible for leading local efforts in the areas of HRIS, Recruitment, Compensation, and HR Compliance. Assist in the development and implementation of HR policies and procedures and their dissemination through employee handbooks, communications, and/or meetingsResponsibilities:• Ensures all employees have an effective orientation in to iQor.• Ensures procedures and work instructions are efficient and not redundant e.g. ISO Training Procedures. • Offers new ideas and suggestions for improvement. Identifies and implements new HR practices and processes.Manage and drive employee life cycle from Joining till Exit and focused on enhancing employee experience.Ensure HR Induction & orientation of new joiners on policies, procedures and companys overview.Carry out Exit Analysis and focus on developing retention strategies to control attrition.Ensure completion of exit formalities and execution of Separation process smoothly.Maintain HR MIS and HR reports on Manpower planning, Attrition, Payroll, etc.Maintain HR Dashboards for periodic reviews with HR and Operation Leadership.Ensure complete due diligence for HR and audits for the organization.• Ensuring and driving other disciplinary and labor laws as per requirement in the company.Implement sound Performance Management processes and build a culture of performanceDrive “HR Central” desk for Counseling/ grievance handling through open forum, skip level meetings etc.Plan and create the Annual calendar for employee engagement activities and manage its adherence.Manage organizations’ stakeholders internal & external for HR related matters.Facilitate Employees group medical health insurance accident policy for the employeesFormulate, implement and monitor of HR policies and HR processes so as to align with organization vision and mission.• Demonstrates a commitment to customer service; anticipates, meets, and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.• Establishes new measurement systems if/where possible.• Exchanges knowledge and information with other Training Managers to ensure best practices are shared throughout the iQor organization.• Provides policy guidance and standards of achievement to management concerning diversity initiatives. • Expedites and coordinates internal transfers. Refers candidates to the hiring manager.• Consults on employee relations matters, job classifications, and employee morale issues.• Compiles statistical HRIS reports for department (i.e. costs per hire, turnover, recruiting efficiency, hire ratios, response rates, referral factors, etc.).• Participates and leads team projects that address strategic initiatives as directed by the HR Manager.• Coaches/consults with managers and employees on issues including: performance, terminations, sexual harassment, discrimination, etc.• Coordinates all employee activities/programs.• Participates in team projects that address strategic initiatives as directed by the HR Manager.• Oversees the records retention of all Employee Personnel Files (both active and inactive employees).• Performs other duties as assigned.Skills Requirements• 6 years of experience in HR Generalist or HR Business Partnering role• Has working knowledge of many software packages.Education RequirementsMasters in Human Resources/ Business Administration preferred.

Hiring for international Collection Process(VOICE)5 days working /Rotational shift & offSalary up to 40k in hand Lucrative Incentive+ Perks Location:- Noida Sector 63 One side cab for both Male and Female employeeExcellent Communication Skills 2 Easy Round of interviewAny Graduate/ Ug Fresher with 8 Months of International Experience in BPO ( Intl Voice/ Sales/Collection)NO VIRTUAL INTERVIEW ROUNDS For More information Call or WhatsApp :-Preet (9999258087)Office Add :- Building Name: EMBASSY GALAXYPlot no. A-44 & 45, Sushil Marg, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309 :- Noida Sector 62 Tower C, Ground Floor Mention Preet On top of resume 9999258087

Hiring for international Collection Process(VOICE)5 days working /Rotational shift & offSalary up to 35k in hand Lucrative Incentive+ Perks Location Noida Sector 63 One side cab for both Male and Female employeeExcellent Communication Skills 2 Easy Round of interviewAny Graduate/ Ug Fresher with 8 Months of International Experience in BPO ( Intl Voice/ Sales/Collection)NO VIRTUAL INTERVIEW ROUNDS For More information Call or WhatsApp :-Preet (9999258087)Office Add :- Building Name: EMBASSY GALAXYPlot no. A-44 & 45, Sushil Marg, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309 :- Noida Sector 62 Tower C, Ground Floor Mention Preet On top of resume 9999258087

Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl. off-shore analysts would report to this role. Responsibilities: Manages and maintains training plans to ensure that adequate staffing resources are planned for to handle forecasted call volume. Participates in various clients calls to review client KPI performance. Ensures reporting is provided to the operation team that illustrates intraday scheduled staffing versus required staffing to the forecast and monthly basis to ensure KPI are met. Ensures staffing and scheduling modifications are recommended to the operation team and are executed on a intraday, daily, weekly and monthly basis to ensure KPI are met. Ensures various off-the-phone activities for the agent populations are scheduled in such a manner as to not impact KPI performance. Manages various forecasting and scheduling processes including vacation day approvals, schedule change approvals, and loading new hire schedules. Manages various administrative processes including ID administration. Performs other duties as assigned. Skills Requirements: 5-8 years of experience Prior work force management experience including forecasting, staffing, and scheduling, Prior call / contact center experience, 3 year minimum required Strong and effective oral / written communication skills Prior supervisory experience including a team of 5or more direct reports Excellent presentation skills High level of proficiency with Excel Strong mathematical skills Strong analytical skills Ability to multi-task Ability to prioritize and delegate deliverables Ability to maintain confidential information Working knowledge of IEX a plus. Education Requirements: Bachelors Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Job Summary: Supervises a group of individuals involved in the development, support, coding, testing, debugging, documenting, maintaining, and installing of business applications programs. Responsibilities: Maintains availability of system including assisting installation at plant sites, providing support to current users, monitoring the system and troubleshooting issues. Trains and supports for all plants including coordination with other plants and installation teams. Participates in development and rollout of new functionality. Assists in development of guidelines, checklist, procedures and training documentation. Ensures that projects are scheduled, planned to achieve the right balance of roadmap/strategic developments and necessary ongoing enhancements to maintain the integrity of the application/infrastructure Ensures project communication is effective with all parties. Allocates resources to projects. Offers new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field\

Mega Walk- In Drive for International Collection ProcessHiring for Soft Collection Process (Us Campaign)5 Days Working Days Rotational Shift & Off Noida Location / One side cabs for both male and female employeeCandidate Must have 6 Months International Experience Salary offered 25k to 40k in Hand ( Depend Upon Interview and Experience )Lucrative Incentive plus other perks and BenefitsNOTE :- NO VIRTUAL INTERVIEW Only 3 Easy Rounds Office Address :- Embassy Galaxy, Tower C ground Floor, Noida Sector 62Nearest Metro Station :- Electronic City Interview Timing :- 5:30 PM (In the evening ) For More Information Call or What's App :- 9999258087 (Preet)

Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded. Responsibilities: Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long-range planning to support overall goals of the Company. Responsible for the discipline and morale of the programs under the vertical. Supports the Company and the goals of the VP, Operations. Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person. Directly and indirectly leads business unit teams to meet exceed customer expectations and meet Company financial goals. Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business. Effectively uses all company IT systems to complete tasks Manages, Reviews and Reports on PL expectations and actual results. Works between customer and Company to ensure accurate and timely invoicing is completed and timely collection of accounts payables. Leads daily, weekly, monthly and quarterly customer meetings and ensures customer first approach is taken. Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard. Ensures the good of the Company is kept in mind in all management decisions. Leads team and customer in Lean though and principles to eliminate process waste and improve process quality Provides familiarization and follow-up with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company. Reviews all pricing associated with current and prospective customers. Performs other duties as assigned. Skills Requirements: 8 or more years work-related experience with a high volume electronic manufacturing-services company or call center company. Extensive experience working directly with customer and developing the customer relationship. Experience with personnel management and development. Experience with financial analysis. Strong technical background. Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.