We are hiring enthusiastic and experienced Customer Support Executives to join our customer support team for e-commerce. The role involves handling customer queries via Inbound Calls, Chat and Mails and ensuring a smooth and engaging experience for Customers. Key Responsibilities Respond to customer queries via Inbound Calls, Chats and Mails in a professional manner. Resolve escalated issues related to the complaint of e-commerce and giving them the first time resolution. Maintain detailed records of interactions in the CRM system Ensure timely follow-ups and meet resolution targets Maintain high levels of customer satisfaction through effective support Requirements Graduate/Undergraduate 1–2 years of experience in Customer support Excellent communication skills in English & Hindi Strong interpersonal skills with a customer-first approach Basic computer and CRM knowledge Desired Candidate Profile Quick learner and problem solver Able to work in a fast-paced, target-oriented environment Flexible with shifts if required Apply Now! Send your resume to [email protected] & [email protected] Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Ability to commute/relocate: MG Road, New Delhi, 110030, New Delhi - 110030, Delhi: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred)
We are hiring enthusiastic and experienced Customer Support Executives to join our customer support team for e-commerce. The role involves handling customer queries via Inbound Calls, Chat and Mails and ensuring a smooth and engaging experience for Customers. Key Responsibilities Respond to customer queries via Inbound Calls, Chats and Mails in a professional manner. Resolve escalated issues related to the complaint of e-commerce and giving them the first time resolution. Maintain detailed records of interactions in the CRM system Ensure timely follow-ups and meet resolution targets Maintain high levels of customer satisfaction through effective support Requirements Graduate/Undergraduate 1–2 years of experience in Customer support Excellent communication skills in English & Hindi Strong interpersonal skills with a customer-first approach Basic computer and CRM knowledge Desired Candidate Profile Quick learner and problem solver Able to work in a fast-paced, target-oriented environment Flexible with shifts if required Apply Now! Send your resume to anuja@iodigi.io & nilesh@iodigi.io Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Ability to commute/relocate: MG Road, New Delhi, 110030, New Delhi - 110030, Delhi: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred)