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International Technical Support Engineer

CMS IT SERVICES PRIVATE LIMITED

4 years

7 Lacs

Pune

Posted:10 hours ago

Job Description

Role : International Technical Support Engineer

Experience : Min 4 years of experience into International Technical Support

Location : Pune

Shift : Rotational

Education : Graduation

Salary : Up to 7 LPA

Skills :

  • Minimum 4+ years of experience in IT/Technical Support.
  • Prior experience as a Team Lead in an international technical support process is preferred.
  • Excellent verbal and written communication skills in English.
  • Strong knowledge of technical troubleshooting and problem-solving.
  • Experience handling escalations and managing customer expectations.
  • Good understanding of SLA, KPI, CSAT, AHT, and quality parameters.
  • Strong leadership, team management, and decision-making skills.

Pay: Up to ₹700,000.00 per year

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • International Technical Support: 4 years (Required)
  • Troubleshooting: 1 year (Required)
  • Ticket: 1 year (Required)

Work Location: In person

Skills Required

International Technical Support Technical Support Technical Troubleshooting Handling Escalations Provident Fund Troubleshooting IT support Communication Problem solving Leadership and teamwork

Job Type

Full Time

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