Assist in the design, development, and testing of software components across backend, frontend, and data pipelines Build, test, and enhance RESTful APIs and microservices using Spring Boot and Java Contribute to internal tools and dashboards using React, Node.js, Python , or similar technologies Support AI/ML pipelines involving NLP, audio transcription, sentiment analysis , or Generative AI (LLMs) Work on migrating or optimizing data platforms involving Looker, PostgreSQL, GCP, and BigQuery Collaborate with mentors to document and present progress regularly Write clean, maintainable code and contribute to code reviews and team discussions What You ll Learn Real-world Agile development processes (Scrum, CI/CD, GitOps) Cloud-native development with Docker, Kubernetes, and Google Cloud Platform Backend application development using Java, Spring Boot, Hibernate/JPA, Maven/Gradle Hands-on experience in AI/ML model integration and data pipeline orchestration (Airflow, Spark) Exposure to tools like Looker, Kafka, Redis, Twilio , and more Engineering best practices in a professional product environment
General ledger accounting and journal entry transactions Reconciliation of key Balance Sheet and Income Statement accounts Preparation of the monthly financial reporting by researching and analyzing information from the general ledger system; including the Balance Sheet, Profit & Loss, Cash Flows, and Budget to Actuals reporting Accounts payable & Vendor management Recording of intercompany transactions and reconciliation of our India and US books. Fixed asset management Tax compliance reporting & filing (GST, TDS, etc.) Annual Financial and GST Audit Coordinator Coordination with Accounting Team for US parent company and external accounting & legal firms Reconcile financial discrepancies by collecting and analyzing account information. Support on Transfer Pricing studies Ad hoc reporting and analysis of financial data as required
Assist with the monthly financial close process including, but not limited to, customer invoicing, preparation & creation of general ledger entries, cash & other asset tracking, and balance sheet reconciliations as assigned. Assist in preparation of the monthly financial reporting by researching and analyzing information from the general ledger system; providing support and explanation for flux analyses as requested. Reconciliation of key Balance Sheet and Income Statement accounts as assigned Primary lead on all Cash, Fixed Asset, and Private Equity transactions. Assist in both the United States and India audits on an annual basis in data gathering and account analyses. Answer accounting and financial questions from internal and external stakeholders by researching and interpreting data. Reconcile financial discrepancies by collecting and analyzing account information. Maintain customer confidence and protect operations by keeping financial information confident. Ad hoc reporting and analysis of financial data as required. Assist in the recording of intercompany transactions and reconciliation of our India and US books. Other Duties and Responsibilities may include assisting with tax compliance and other non-routine departmental projects. Qualifications: Education & Certifications: Bachelors in Accounting or Finance, or equivalent degree Chartered Accountant certification a plus Experience & Skills: 3+ years of accounting experience Strong understanding of US GAAP accounting principles Prior experience with Workday, Zoho, or equivalent accounting/ERP platform Excellent analytical, communication, and problem-solving skills Detail-oriented and able to manage multiple priorities Proficient with Google Suite and Microsoft Excel Technology and AI industry experience a plus Ability to complete assigned tasks & responsibilities with minimal day to day supervision
As a Staff Accountant at our company, your role involves assisting with the day-to-day financial transactions and analyses for our United States and India entities, with a primary focus on the US entity. You will also be expected to contribute to key departmental projects as needed. The working hours for this position are 7:30 am to 4:00 pm EST. Key Responsibilities: - Assist with the monthly financial close process, including customer invoicing, general ledger entries, cash and asset tracking, and balance sheet reconciliations. - Support the preparation of monthly financial reporting by analyzing information from the general ledger system and providing explanations for flux analyses. - Reconcile key Balance Sheet and Income Statement accounts. - Take the lead on Cash, Fixed Asset, and Private Equity transactions. - Aid in the audits for both the United States and India entities by gathering data and conducting account analyses. - Address accounting and financial inquiries from internal and external stakeholders by researching and interpreting data. - Investigate and resolve financial discrepancies by analyzing account information. - Maintain financial information confidentiality to uphold customer confidence and protect operations. - Conduct ad hoc reporting and analysis of financial data as needed. - Record intercompany transactions and reconcile the India and US books. - Assist with tax compliance and other non-routine departmental projects. Qualifications: Education & Certifications: - Bachelor's degree in Accounting or Finance, or equivalent qualification. - Chartered Accountant certification is advantageous. Experience & Skills: - Minimum of 3 years of accounting experience. - Strong grasp of US GAAP accounting principles. - Previous exposure to accounting/ERP platforms like Workday, Zoho, or equivalent. - Excellent analytical, communication, and problem-solving abilities. - Detail-oriented with the capacity to manage multiple priorities. - Proficient in Google Suite and Microsoft Excel. - Experience in the technology and AI industry is a plus. - Ability to fulfill assigned tasks with minimal supervision. As an additional company detail, working at Interactions offers a supportive culture where teamwork is valued, and achievements are celebrated. The company organizes various events and activities to foster a fun and engaging work environment.,
Job Description The Sr Command Center Specialist (CSS) is responsible for ensuring that Technology Center (iCenter) resources are effectively utilized to deliver against targeted service level objectives while controlling operational costs and managing to strategic goals. The CSS monitors, manages, and adapts the intraday plan to account for deviances in demand or staffing levels. The CSS performs trending and root-cause analysis to explain service level variances as well as manage issues related to telephony, technology, and other events impacting operational performance. Ensure that all iCenter resources are effectively utilized to provide optimum service levels in all skill groups across all sites. Analyze current workloads to ensure sufficient coverage in all skill groups across all sites. Manage outsourced call volume to ensure service levels are met, while meeting contractual obligations without service impairments. Make scheduling decisions such as shifting schedules or authorizing overtime to cover staffing deficiencies. Manage shrinkage nationally by communicating with each site to ensure offline activities are coordinated and do not negatively impact staffing. Make staffing recommendations to Operations Management based on analysis of real time performance. Coordinate non-production activities across all sites while managing service level objectives. Communicate with local Resource Planning teams to ensure training deadlines are met. Deliver and communicate national objectives to local Resource Planning teams on a daily basis. Develop initiatives list for the process improvements based on opportunities, stakeholder requests and business objectives. Log and track events that impact demand and determine sustainability. Analyze the strength of the relationship among independent and dependent variables. Use sound business and technical judgment; understand drivers, validates assumptions, and data accuracy to provide clear, concise and accurate statistical reporting. Keep abreast of current developments and trends in current clients delivery and is able to use this knowledge to help contribute to the development of a business case to address major issues and recommend a course of action to mitigate risk. Execute escalation plan based on current staffing needs and communicating changes to all sites and stakeholders using appropriate channels of communication. (chat, email, phone) Serve as leader during real-time crisis management, lead the team to resolution while limiting the downside impacts to the caller. Why Work at Interactions Weve created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it s a seasonal event or friendly competition, we re always thinking of new ways to have fun. Our teams health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Job Description Interactions, LLC is the world's largest independent AI company operating at the intersection of customer experience and AI. Since 2004, Interactions has facilitated successful conversations for leading companies like MetLife, Citi, and Shutterfly, resulting in cost savings and increased productivity. Interactions aims to transform customer service experiences into engaging conversational interactions through their conversational AI engine, enhancing customer experience, engagement, and operational efficiency. Role Overview As an Engineering Intern at Interactions, you will collaborate with experienced engineers and managers on cutting-edge systems involving Generative AI, Big Query, Cloud Platforms, and Scalable Microservices built on modern platforms like Java Spring Boot. This internship offers an opportunity to work on real-world projects for Fortune 500 clients and gain valuable experience in the AI industry. Key Responsibilities - Assist in designing, developing, and testing software components across backend, frontend, and data pipelines - Build, test, and enhance RESTful APIs and microservices using Spring Boot and Java - Contribute to internal tools and dashboards using React, Node.js, Python, or similar technologies - Support AI/ML pipelines involving NLP, audio transcription, sentiment analysis, or Generative AI - Work on migrating or optimizing data platforms involving Looker, PostgreSQL, GCP, and BigQuery - Collaborate with mentors, document progress, and present regularly - Write clean, maintainable code, participate in code reviews, and team discussions What You'll Learn - Real-world Agile development processes (Scrum, CI/CD, GitOps) - Cloud-native development with Docker, Kubernetes, and Google Cloud Platform - Backend application development using Java, Spring Boot, Hibernate/JPA, Maven/Gradle - Hands-on experience in AI/ML model integration and data pipeline orchestration (Airflow, Spark) - Exposure to tools like Looker, Kafka, Redis, Twilio, and more - Engineering best practices in a professional product environment Qualifications - Currently pursuing or recently completed Masters degree in Computer Science, Engineering, or related fields - Strong foundation in Data Structures, Algorithms, and Software Design - Exposure to Java, Spring Boot, REST APIs, JavaScript/TypeScript, Python, React, Node.js, Flask, ML/NLP frameworks, Databases, Cloud platforms - Curiosity, willingness to learn, and strong problem-solving attitude Nice to Have (Bonus Points) - Projects or coursework related to Conversational AI, Platform Engineering, or Generative AI - Participation in Hackathons, Open Source, or Math/AI competitions - Familiarity with tools like Git, Postman, JIRA, Jupyter, or IntelliJ/VSCode About Us Interactions LLC is a passionate team building state-of-the-art Conversational AI, Analytics, and Omnichannel solutions. The India office is driving innovation across Social Channels, Analytics Platforms, and Natural Language Processing. Perks - Mentorship from senior engineers and managers - Opportunity to contribute to production-level systems - Certificate and letter of recommendation - Flexible working hours - Possible conversion to full-time based on performance,