Your Role and Responsibilities:As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary responsibility will be to ensure high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.
Your Primary Responsibilities Will Include:
Analyze and Resolve Incidents:
Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.Provision and Deploy Infrastructure:
Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption to services.Conduct Risk Assessments:
Conduct business impact analyses and risk assessments to identify potential vulnerabilities, providing recommendations to mitigate risks and enhance overall IT resilience.Manage and Support Infrastructure:
Manage and support infrastructure products, ensuring they are running at optimal levels, meeting performance and security requirements, and adhering to process compliance.Ensure Process Compliance:
Ensure that all infrastructure-related activities are performed in accordance with established processes and procedures, meeting SLAs and regulatory requirements.
Required Education:
Bachelor's Degree
Preferred Education:
Master's Degree
Required Technical and Professional Expertise:
Exposure to Infrastructure Management:
Experience working with infrastructure products, including provisioning, deployment, configuration, and migration, with a focus on ensuring seamless integration and minimal disruption to services.Incident Analysis and Resolution:
Exposure to analyzing and resolving infrastructure-related incidents, including identifying root causes, implementing fixes, and verifying resolution to minimize downtime and ensure prompt restoration of services.Risk Assessment and Mitigation:
Experience working with business impact analyses and risk assessments to identify potential vulnerabilities, providing recommendations to mitigate risks and enhance overall IT resilience.Infrastructure Support and Maintenance:
Exposure to managing and supporting infrastructure products, ensuring they are running at optimal levels, meeting performance and security requirements, and adhering to process compliance.Process Compliance and SLA Management:
Experience working with established processes and procedures to ensure that all infrastructure-related activities meet SLAs and regulatory requirements.
Preferred Technical and Professional Experience:
Advanced Infrastructure Knowledge:
Exposure to complex infrastructure products, including provisioning, deployment, configuration, and migration, with a focus on ensuring seamless integration and minimal disruption to services.Enhanced Incident Analysis:
Experience working with advanced incident analysis and resolution techniques, including identifying root causes, implementing fixes, and verifying resolution to minimize downtime and ensure prompt restoration of services.Business Continuity Planning:
Experience working with business impact analyses and risk assessments to identify potential vulnerabilities, providing recommendations to mitigate risks and enhance overall IT resilience.
Years of Experience:
13 - 16
