Infrastructure Engineer (Systems Administration & End User Support)

Seeking an experienced Infrastructure Engineer to provide advanced end-user support while maintaining and improving our core infrastructure platforms. This role combines hands-on systems administration with technical troubleshooting, operational support, and infrastructure maintenance.

The ideal candidate is customer-focused, technically strong, and comfortable balancing ticket-based support with infrastructure administration responsibilities.

Key Responsibilities

End User Support

• Serve as a Tier 2/3 escalation point for complex technical issues.
• Troubleshoot and resolve incidents, service requests, and infrastructure-related support tickets.
• Support Microsoft 365, Windows, Active Directory, VPN, file services, printing, and collaboration technologies.
• Provide technical assistance to consultants, business users, and executive staff.
• Perform root cause analysis and implement permanent solutions for recurring issues.
• Maintain a high level of customer service and communication throughout issue resolution.
• Take part in a rotating on-call role as an escalation resource.

Infrastructure Operations

• Administer and support Windows Server, VMware, storage, backup, and core infrastructure platforms.
• Perform system patching, upgrades, maintenance, and lifecycle management activities.
• Monitor infrastructure health, performance, and availability.
• Support backup, recovery, and disaster recovery activities.
• Participate in incident response and operational support activities.
• Contribute to automation and process improvement initiatives.
• Maintain technical documentation, operational procedures, and knowledge articles.

Required Qualifications

• 5+ years of Systems Administration or Infrastructure Engineering experience.
• Strong experience supporting Windows Server environments.
• VMware administration experience.
• Experience supporting Microsoft 365 and Active Directory.
• Experience managing and resolving end-user support tickets and escalations.
• Strong troubleshooting and problem-solving skills.
• Experience with PowerShell scripting and automation.
• Excellent customer service and communication skills.

Preferred Qualifications

• Experience with enterprise backup and recovery platforms such as Rubrik, Veeam, or Commvault.
• Experience with Azure, AWS, or GCP.
• Familiarity with Terraform, Ansible, or other automation tools.