Infrastructure Engineer

1. Office 365 Administration, User Support & Site Coordination – 30%

KRA: Manage Office 365 environment, user administration, and end-user/site support operations across locations.

KPI / Targets:

o Timely creation/modification/deactivation of user accounts
o Resolution of Office 365/user issues within defined TATo Email, Teams, OneDrive, and Outlook uptime maintained within SLAo Proper license allocation and utilization managemento User support satisfaction and issue closure efficiencyo Timely support for HO and site operational requirements

2. Network, Firewall & IT Infrastructure Management – 30%

KRA: Manage firewall security, network connectivity, and IT infrastructure operations across locations.

KPI / Targets:

o Network uptime maintained within SLA
o Timely resolution of firewall/network connectivity issueso Firewall rules and security configurations maintained properlyo Proper functioning of APs, switches, routers, and antivirus systemso Timely maintenance and updates of IT infrastructureo Boardroom and Director cabin IT setup readinesso Preventive maintenance completed as per schedule

3. Cybersecurity, Governance, Incident & Risk Management – 15%

KRA: Ensure cybersecurity compliance, governance controls, and incident/risk management across IT operations.

KPI / Targets:

o Antivirus and endpoint security compliance maintained
o Timely patch updates and security monitoringo Compliance with IT security policies and access controlso Timely reporting and escalation of security incidents/vulnerabilitieso Incident reporting and issue tracking maintained properlyo Zero major audit/security observationso Reduction in recurring operational and security issues

4. Asset, AMC & MIS Management – 15%

KRA: Manage IT assets, AMC coordination, inventory records, and operational MIS activities.

KPI / Targets:

o Proper maintenance of IT asset and inventory records
o AMC tracking and timely renewal coordinationo Vendor coordination for repairs and replacementso Timely submission of IT MIS and operational reportso Accuracy of inventory and operational documentationo Minimal downtime due to AMC/vendor delays

5. Self Development & Learning – 10%

KRA: Enhance technical knowledge and infrastructure management capabilities through continuous learning.

KPI / Targets:

o Participation in technical training/certifications
o Learning new networking/security technologieso Improvement in troubleshooting and administration skillso Positive feedback from reporting manager

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Work Location: In person