Infocrunch Analytics

Job Title: AGM Operations (Call Centre) Location: Noida We are seeking an experienced and result-driven AGM Operations to lead our Voice Operations team in Noida. This role involves managing over 100 FTEs, including Team Managers and support staff, across multiple business clusters. The ideal candidate will have a deep understanding of BPO voice operations, strong leadership skills, and a passion for driving performance, compliance, and continuous improvement. Key Responsibilities: Lead voice operations in Noida, managing Team Managers and support staff. Oversee 100+ FTEs across business clusters, ensuring alignment with goals. Ensure SLAs are consistently met and performance targets achieved. Identify gaps and implement action plans based on weekly/monthly reviews. Ensure compliance with processes, regulations, and audit requirements. Conduct regular audits and promote process awareness on the floor. Drive performance through goal setting, coaching, and career development. Analyze MIS/data to identify trends and suggest operational improvements. Manage attrition and coordinate with HR for timely backfills. Create strategic plans to meet client needs and market trends. Oversee performance, compensation, and employee recognition programs. Conduct daily huddles to address operational issues and priorities. Collaborate with support teams to meet internal SLAs and compliance. Handle disciplinary matters and provide support in HR documentation. Motivate teams with clear, achievable goals aligned to business objectives. Qualifications: Graduate in any discipline (MBA preferred). 7+ years of experience in BPO operations, including managing large voice operations in a leadership role. Outbound BPO Operations Management experience will be highly preferred. Proven expertise in managing large teams (100+ FTEs) and multiple stakeholders. Strong knowledge of performance management systems, compliance requirements, and quality frameworks. Exceptional communication, analytical, and leadership skills. Experience in handling process improvements, client escalations, and SLA delivery in a high-performance environment.

Only candidates meeting the criteria strictly should apply. Job Title: Manager-Media Analytics Location: Hyderabad, India Experience: 3-5 years Employment Type: Full-Time About Infocrunch Campaigns Infocrunch Campaigns is a political consulting and analytics firm that specializes in deriving insights from across Indias political and media landscapes. We work at the intersection of data and decision-making-helping political & governance stakeholders understand trends, sentiment, and strategy through a multi-disciplinary lens. Position Summary We are seeking a Manager-Media Analytics to manage our growing media analytics vertical. This is a mid-senior level role suited for a candidate with strong generalist capabilities, a deep understanding of Indian politics and current affairs, proficiency in media and social media analyses, and the ability to convert complex data into clear insights using advanced tools and AI. Key Responsibilities Media Intelligence & Monitoring: Track, analyze, and synthesize social media, digital news relevant to political campaigns and public discourse Insight Generation & Reporting: Produce structured reports and thematic analyses using AI-powered tools and dashboards. Translate qualitative and quantitative media data into actionable insights. Team Leadership: Manage and mentor a team of media analysts and researchers. Ensure high-quality, time-critical deliverables and streamlined workflows are met. Cross-functional Collaboration: Work closely with campaign strategy, design, and research verticals to deliver integrated political communication solutions. Trendspotting & Strategic Foresight: Stay current on political events, media narratives, and digital trends to inform strategic decision-making. Required Qualifications 3-5 years of professional experience in media analytics, political research, communications strategy, or a related domain. Strong understanding of the Indian political system, public policy ecosystem, and electoral dynamics. Proficiency in data analysis and interpretation, visualization tools, and generative AI applications (e.g., ChatGPT, Perplexity, Excel/Sheets, etc.). Prior experience managing small teams or leading project workstreams. Bachelor's or masters degree in mass communication, Public Policy, Development Studies, Business Administration, Political Science, or related fields. Preferred Skills Familiarity with regional political trends and Indian language content beyond English and Hindi. Experience working in political consulting firms, think tanks, or with public figures/campaigns. Strong communication and report-writing skills with attention to visual structure and narrative clarity.