Job Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for Associate Manager, Enterprise Support to join our Support team in Trivandrum, reporting to the Manager of Enterprise Technical Support. In this role, you will lead a team of enterprise support engineers that are responsible for the 24/7 support of our rapidly growing cloud platform, drive major incidents, work with cross-functional teams until resolution, and drive root cause analysis efforts. will be crucial to success in this role. You’re the ideal candidate if you are a strategic thinker who has hands-on experience in all functional areas, is driven to collaborate across teams, operates independently, and is driven by meeting deadlines and achieving results. What you’ll do: Solve issues and participate in on-call support, ensuring availability and performance of the Infoblox cloud environment Work closely with various groups within Operations to drive efficiencies, including authoring of runbooks and key alert metrics, and overall health and stability of monitoring Represent the DDI in meetings/process changes and make recommendations on new procedures and processes Work with your peers across the organization to handle related or dependent release activities Supervise all DDI engineers and ensure all duties and tasks are being performed expertly and effectively during each shift Mentor and coach new team members Provide incident commander responsibilities, contribute to the post-incident review, and follow through with action plans What you’ll bring: 3-5 years in hands-on team lead Basic understanding of Networking Concepts, DNS, DHCP Experience in systems administration or technical operations Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment Exceptional collaboration, social, and interpersonal skills Ability to remain calm and collected in stressful situations, such as a major service outage Ability to identify opportunities for improvement and drive those plans to completion Comfort working in a dynamic environment with a highly technical team Demonstrated attention to detail, follow-through, and ability to prioritize quickly What success looks like: After the first six months, you will… Understand the current Infoblox DDI infrastructure Follow the incident management process Start leading incidents based on what you’ve learned and the processes that are in place After About a Year, You Will… Be a role model on the team and help to develop the talent Be the expert on our DDI solutions We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Hybrid: Show more Show less

Job Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, we are leading the way to next-level DDI with our Secure Cloud-Managed Network Services, bringing next-level security, reliability, and automation to cloud and hybrid systems—all managed through a single pane of glass. Our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are seeking a Compensation & Benefits Analyst to join our People & Places team in Bengaluru, reporting to the Manager, International Benefits. In this role, you will play a key part in supporting and enhancing our global benefits programs while also contributing to compensation operations and analytics. You’ll help ensure our offerings are competitive, compliant, and aligned with our total rewards strategy. You’re the ideal candidate if you’re a self-motivated team player with strong analytical skills and a passion for improving employee wellbeing through thoughtful benefits design and delivery. You’re energized by the opportunity to make a meaningful impact on our people experience and business outcomes, and you’re ready to roll up your sleeves to support both strategic initiatives and day-to-day operations. What you’ll do: Act as the primary contact for benefits vendors, third-party administrators, and internal stakeholders Coordinate data transfers and ensure accuracy for benefits administration, including premiums, enrollments, and renewals Maintain and document procedures for benefits processes such as onboarding, open enrollment, reporting, and reconciliation Manage daily benefits operations and monthly billing cycles, ensuring timely and accurate execution Support compensation processes through data modeling, spreadsheet development, and analytics Conduct data audits and resolve integrity issues in collaboration with internal teams Maintain employee compensation and benefits records and ensure HRIS systems reflect current information Create and distribute materials for benefits orientations, open enrollment, and employee communications Provide training and guidance to employees and their families on benefits offerings Assist in the delivery and administration of wellness programs and related initiatives What you’ll bring: 2+ years of experience in HR, with a focus on benefits and exposure to compensation High integrity and discretion in handling sensitive and confidential information Proficiency in Microsoft Excel and PowerPoint; strong reporting and analytical capabilities Experience with Oracle HCM or similar HRIS platforms is highly desirable. A customer-focused mindset and proactive problem-solving skills Excellent communication and organizational abilities Bachelor’s or Master’s degree in HR or a related field What success looks like: After six months, you will… Be the go-to contact for employees, managers, vendors, and the local benefits broker in India Manage benefits onboarding for new hires and ensure smooth transitions Champion data accuracy across systems, particularly for benefits and dependent information. After About a Year, You Will… Identify and implement process improvements, such as automation of data flows and billing enhancements Collaborate cross-functionally on projects like PTO tracking and total rewards statements Take a lead role in wellness programming, helping to evolve and expand our offerings. We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including industry best insurance benefits and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location… Delicious and healthy snacks and beverages Electric vehicle charging stations Outdoor amenities (onsite gym, table tennis, pool table, Play area, etc.), and courtyard Newly remodeled offices with state-of-the-art amenities Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less

It’s an exciting time to be at Infoblox . Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for an Escalation Enterprise TSE to join our Support Operations team in Trivandrum, reporting to the manager of Technical Support. In this role, you will be responsible for providing technical assistance to Infoblox customers. This involves responding to customer inquiries via phone, email, and web; diagnosing and analyzing problems; and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. You’re the ideal candidate if you are a strategic thinker who is driven to collaborate across teams, operates independently, and is deadline and results-driven. What you’ll do: Provide remote technical support for Infoblox customers and partners Take ownership of customer issues and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Provide prompt and accurate feedback to customers Document knowledge in the form of knowledge-based tech notes and articles Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair Use your intuition and innovation to provide solutions and workarounds for customers Install and configure Infoblox products and third-party software for support lab testing purposes Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities What you’ll bring: 4+ years remote technical support, systems administration, and network administration background desirable Solid knowledge in TCP/IP and networking protocols Solid knowledge in DNS, DHCP, and other product-related protocols and technology Excellent verbal and written communication skills Understanding of one or more operating systems (Microsoft/Linux) is desirable Working knowledge of L2, L3 devices Strong customer service skills Outstanding analytical and organizational ability Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment Bachelor’s degree or relevant experience is required What success looks like: After six months, you will… Perform in shift roles like bullpen, standby, and weekend shifts Work with Engineering to resolve customer issues Handle outage calls After about a year, you will… Handle all product-related issues Deliver TOI on existing and new features Work on becoming a features expert We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team.

Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for an Enterprise Technical Support Engineer-SaaS to join our SaaS Technical Support team in Trivandrum, Kerala, reporting to the senior manager of NOC & SaaS Support. In this role, you will provide technical assistance for Infoblox SaaS customers—responding to customer inquiries via phone, email, chat, and web; diagnosing and analyzing problems; working collaboratively with internal teams like Engineering; and providing workarounds and answers for customer issues and questions. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. You’re the ideal candidate if you are a passionate learner who is eager to take on exciting new technologies, understand customer issues, and work relentlessly to find solutions. You are an independent, proactive, outside-the-box thinker who collaborates across teams and is driven by meeting deadlines and achieving results. What you’ll do: Provide remote technical support for Infoblox SaaS customers and partners Take ownership of customer issues and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Provide prompt and accurate feedback to customers Write knowledge-based tech notes and articles Recommend new and existing solutions, which involves enhancing applications and systems functionality, features, and defect repairs Use your intuition and innovation to provide solutions and workarounds for customers Install and configure Infoblox products and third-party software for support lab testing purposes Collaborate with Engineering to fix product bugs and make product enhancements Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities What you’ll bring: 1+ years of experience in Technical Assistance Centre role for global customers Solid knowledge in TCP/IP and networking protocols Excellent verbal and written communication skills Excellent customer service skills Basic understanding of DNS and DHCP Basic knowledge in protocols such as VRRP, OSPF, and BGP Basic understanding of AWS, SaaS, PaaS, IaaS, and microservices Basic understanding of one or more operating systems (Microsoft/Linux) is desirable Ability to multitask in a high-pressure, fast-paced, fast-growth environment Willingness to relocate to Trivandrum Willingness to work in night shifts What success looks like: After six months, you will… Understand Infoblox SaaS product technologies and protocols Handle Infoblox customer issues Work closely with teams within Support and Engineering to resolve customer-related issues After about a year, you will… Have proficient knowledge of Infoblox SaaS product technologies and protocols Handle service-impacting customer issues to closure We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team.

It’s an exciting time to be at Infoblox . Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for an Escalation Enterprise TSE to join our Support Operations team in Trivandrum, reporting to the manager of Technical Support. In this role, you will be responsible for providing technical assistance to Infoblox customers. This involves responding to customer inquiries via phone, email, and web; diagnosing and analyzing problems; and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. You’re the ideal candidate if you are a strategic thinker who is driven to collaborate across teams, operates independently, and is deadline and results-driven. What you’ll do: Provide remote technical support for Infoblox customers and partners Take ownership of customer issues and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Provide prompt and accurate feedback to customers Document knowledge in the form of knowledge-based tech notes and articles Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair Use your intuition and innovation to provide solutions and workarounds for customers Install and configure Infoblox products and third-party software for support lab testing purposes Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities What you’ll bring: 4+ years remote technical support, systems administration, and network administration background desirable Solid knowledge in TCP/IP and networking protocols Solid knowledge in DNS, DHCP, and other product-related protocols and technology Excellent verbal and written communication skills Understanding of one or more operating systems (Microsoft/Linux) is desirable Working knowledge of L2, L3 devices Strong customer service skills Outstanding analytical and organizational ability Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment Bachelor’s degree or relevant experience is required What success looks like: After six months, you will… Perform in shift roles like bullpen, standby, and weekend shifts Work with Engineering to resolve customer issues Handle outage calls After about a year, you will… Handle all product-related issues Deliver TOI on existing and new features Work on becoming a features expert We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team.

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for Associate Manager, Enterprise Support to join our Support team in Trivandrum, reporting to the manager of Enterprise Technical Support. In this role, you will lead a team of enterprise support engineers that are responsible for the 24/7 support of our rapidly growing cloud platform, drive major incidents, work with cross-functional teams until resolution, and drive root cause analysis efforts. will be crucial to success in this role. You’re the ideal candidate if you are a strategic thinker who has hands-on experience in all functional areas, is driven to collaborate across teams, operates independently, and is driven by meeting deadlines and achieving results. What you’ll do: Solve issues and participate in on-call support, ensuring availability and performance of the Infoblox cloud environment Work closely with various groups within Operations to drive efficiencies, including authoring of runbooks and key alert metrics, and overall health and stability of monitoring Represent the DDI in meetings/process changes and make recommendations on new procedures and processes Work with your peers across the organization to handle related or dependent release activities Supervise all DDI engineers and ensure all duties and tasks are being performed expertly and effectively during each shift Mentor and coach new team members Provide incident commander responsibilities, contribute to the post-incident review, and follow through with action plans What you’ll bring: 3-5 years in hands-on team lead Basic understanding of Networking Concepts, DNS, DHCP Experience in systems administration or technical operations Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment Exceptional collaboration, social, and interpersonal skills Ability to remain calm and collected in stressful situations, such as a major service outage Ability to identify opportunities for improvement and drive those plans to completion Comfort working in a dynamic environment with a highly technical team Demonstrated attention to detail, follow-through, and ability to prioritize quickly What success looks like: After the first six months, you will… Understand the current Infoblox DDI infrastructure Follow the incident management process Start leading incidents based on what you’ve learned and the processes that are in place After about a year, you will… Be a role model on the team and help to develop the talent Be the expert on our DDI solutions We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. #LI-Hybrid #LI-ST1

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for a Senior Knowledge Management Specialist to join our Support Operations team in Trivandrum, reporting to the Senior Manager of Enterprise Technical Support. In this role, you will own the creation and continuous improvement of technical knowledge base content to help our customers and internal teams resolve issues more effectively. You will collaborate cross-functionally with Engineering, Product Management, QA, and Technical Support to ensure all KB content is accurate, current, and easy to consume. You are the ideal candidate if you’re a technical writer or support engineer with strong documentation skills, a passion for simplifying complex topics, and a talent for driving knowledge excellence at scale. What you’ll do: Write, update, and maintain high-quality, technically accurate Knowledge Base articles following company documentation standards Regularly review and revise existing KB content to ensure alignment with product updates, customer feedback, and support case trends Communicate with Product Management, Development, QA, and Support to gather product knowledge and technical insights for KB article creation Analyze support case trends to identify missing or unclear KB content that needs to be addressed Collaborate with cross-functional teams to recommend and develop new KB articles based on recurring customer issues and product advancements Optimize KB articles by improving metadata, tagging, and categorization for better searchability and discoverability Monitor KB performance metrics to measure article effectiveness, user engagement, and self-service success rates Suggest improvements to KB processes, structure, and organization to enhance efficiency and searchability What you’ll bring: 4+ years of experience in technical writing, knowledge management, or technical support within a networking or enterprise IT environment Solid understanding of networking fundamentals, such as TCP/IP, DNS, DHCP, SNMP, routing/switching, and Unix/Linux Experience with TCP/IP, DNS, DHCP, SNMP, routing/switching, and Unix/Linux Familiarity with customer support platforms, ticketing systems, and knowledge base tools Ability to write clear, concise, and structured content optimized for readability and searchability Experience with documentation source control and content reuse strategies Proven ability to collaborate across functions and manage multiple documentation projects Excellent communication, analytical thinking, and problem-solving skills What success looks like: After six months, you will... Learn Infoblox product portfolio and develop a strong technical foundation Create and maintain customer-facing KB articles aligned with support needs and feedback Actively participate in Transfer of Information (TOI) and cross-functional meetings with SMEs and Support teams Deliver training sessions for new engineers and contributors on KB processes Integrate AI into the knowledge base for better effectiveness and usability and use AI tools for automated content creation, detecting knowledge gaps, and gaining insights from support cases Leverage AI to improve search optimization and provide personalized recommendations to users After about a year, you will... Lead the KB development process by identifying content gaps and driving improvements Develop and maintain documentation plans and schedules for upcoming releases and initiatives Establish yourself as a knowledge SME and a go-to resource for cross-team collaboration Contribute to the continuous improvement of KB infrastructure, search optimization, and quality assurance processes We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So whether you are a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. #LI-Hybrid

Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for an Enterprise Technical Support Engineer-SaaS to join our SaaS Technical Support team in Trivandrum, Kerala, reporting to the senior manager of NOC & SaaS Support. In this role, you will provide technical assistance for Infoblox SaaS customers—responding to customer inquiries via phone, email, chat, and web; diagnosing and analyzing problems; working collaboratively with internal teams like Engineering; and providing workarounds and answers for customer issues and questions. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. You’re the ideal candidate if you are a passionate learner who is eager to take on exciting new technologies, understand customer issues, and work relentlessly to find solutions. You are an independent, proactive, outside-the-box thinker who collaborates across teams and is driven by meeting deadlines and achieving results. What you’ll do: Provide remote technical support for Infoblox SaaS customers and partners Take ownership of customer issues and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Provide prompt and accurate feedback to customers Write knowledge-based tech notes and articles Recommend new and existing solutions, which involves enhancing applications and systems functionality, features, and defect repairs Use your intuition and innovation to provide solutions and workarounds for customers Install and configure Infoblox products and third-party software for support lab testing purposes Collaborate with Engineering to fix product bugs and make product enhancements Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities What you’ll bring: 1+ years of experience in Technical Assistance Centre role for global customers Solid knowledge in TCP/IP and networking protocols Excellent verbal and written communication skills Excellent customer service skills Basic understanding of DNS and DHCP Basic knowledge in protocols such as VRRP, OSPF, and BGP Basic understanding of AWS, SaaS, PaaS, IaaS, and microservices Basic understanding of one or more operating systems (Microsoft/Linux) is desirable Ability to multitask in a high-pressure, fast-paced, fast-growth environment Willingness to relocate to Trivandrum Willingness to work in night shifts What success looks like: After six months, you will… Understand Infoblox SaaS product technologies and protocols Handle Infoblox customer issues Work closely with teams within Support and Engineering to resolve customer-related issues After about a year, you will… Have proficient knowledge of Infoblox SaaS product technologies and protocols Handle service-impacting customer issues to closure We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team.

Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for an Enterprise Technical Support Engineer-SaaS to join our SaaS Technical Support team in Trivandrum, Kerala, reporting to the senior manager of NOC & SaaS Support. In this role, you will provide technical assistance for Infoblox SaaS customers—responding to customer inquiries via phone, email, chat, and web; diagnosing and analyzing problems; working collaboratively with internal teams like Engineering; and providing workarounds and answers for customer issues and questions. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. You’re the ideal candidate if you are a passionate learner who is eager to take on exciting new technologies, understand customer issues, and work relentlessly to find solutions. You are an independent, proactive, outside-the-box thinker who collaborates across teams and is driven by meeting deadlines and achieving results. What you’ll do: Provide remote technical support for Infoblox SaaS customers and partners Take ownership of customer issues and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Provide prompt and accurate feedback to customers Write knowledge-based tech notes and articles Recommend new and existing solutions, which involves enhancing applications and systems functionality, features, and defect repairs Use your intuition and innovation to provide solutions and workarounds for customers Install and configure Infoblox products and third-party software for support lab testing purposes Collaborate with Engineering to fix product bugs and make product enhancements Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities What you’ll bring: 1+ years of experience in Technical Assistance Centre role for global customers Solid knowledge in TCP/IP and networking protocols Excellent verbal and written communication skills Excellent customer service skills Basic understanding of DNS and DHCP Basic knowledge in protocols such as VRRP, OSPF, and BGP Basic understanding of AWS, SaaS, PaaS, IaaS, and microservices Basic understanding of one or more operating systems (Microsoft/Linux) is desirable Ability to multitask in a high-pressure, fast-paced, fast-growth environment Willingness to relocate to Trivandrum Willingness to work in night shifts What success looks like: After six months, you will… Understand Infoblox SaaS product technologies and protocols Handle Infoblox customer issues Work closely with teams within Support and Engineering to resolve customer-related issues After about a year, you will… Have proficient knowledge of Infoblox SaaS product technologies and protocols Handle service-impacting customer issues to closure We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team.

Job Description It’s an exciting time to be at Infoblox . Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for an Escalation Enterprise TSE to join our Support Operations team in Trivandrum, reporting to the manager of Technical Support. In this role, you will be responsible for providing technical assistance to Infoblox customers. This involves responding to customer inquiries via phone, email, and web; diagnosing and analyzing problems; and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. You’re the ideal candidate if you are a strategic thinker who is driven to collaborate across teams, operates independently, and is deadline and results-driven. What you’ll do: Provide remote technical support for Infoblox customers and partners Take ownership of customer issues and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Provide prompt and accurate feedback to customers Document knowledge in the form of knowledge-based tech notes and articles Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair Use your intuition and innovation to provide solutions and workarounds for customers Install and configure Infoblox products and third-party software for support lab testing purposes Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities What you’ll bring: 4+ years remote technical support, systems administration, and network administration background desirable Solid knowledge in TCP/IP and networking protocols Solid knowledge in DNS, DHCP, and other product-related protocols and technology Excellent verbal and written communication skills Understanding of one or more operating systems (Microsoft/Linux) is desirable Working knowledge of L2, L3 devices Strong customer service skills Outstanding analytical and organizational ability Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment Bachelor’s degree or relevant experience is required What success looks like: After six months, you will… Perform in shift roles like bullpen, standby, and weekend shifts Work with Engineering to resolve customer issues Handle outage calls After About a Year, You Will… Handle all product-related issues Deliver TOI on existing and new features Work on becoming a features expert We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less

Job Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for Associate Manager, Enterprise Support to join our Support team in Trivandrum, reporting to the manager of Enterprise Technical Support. In this role, you will lead a team of enterprise support engineers that are responsible for the 24/7 support of our rapidly growing cloud platform, drive major incidents, work with cross-functional teams until resolution, and drive root cause analysis efforts. will be crucial to success in this role. You’re the ideal candidate if you are a strategic thinker who has hands-on experience in all functional areas, is driven to collaborate across teams, operates independently, and is driven by meeting deadlines and achieving results. What you’ll do: Solve issues and participate in on-call support, ensuring availability and performance of the Infoblox cloud environment Work closely with various groups within Operations to drive efficiencies, including authoring of runbooks and key alert metrics, and overall health and stability of monitoring Represent the DDI in meetings/process changes and make recommendations on new procedures and processes Work with your peers across the organization to handle related or dependent release activities Supervise all DDI engineers and ensure all duties and tasks are being performed expertly and effectively during each shift Mentor and coach new team members Provide incident commander responsibilities, contribute to the post-incident review, and follow through with action plans What you’ll bring: 3-5 years in hands-on team lead Basic understanding of Networking Concepts, DNS, DHCP Experience in systems administration or technical operations Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment Exceptional collaboration, social, and interpersonal skills Ability to remain calm and collected in stressful situations, such as a major service outage Ability to identify opportunities for improvement and drive those plans to completion Comfort working in a dynamic environment with a highly technical team Demonstrated attention to detail, follow-through, and ability to prioritize quickly What success looks like: After the first six months, you will… Understand the current Infoblox DDI infrastructure Follow the incident management process Start leading incidents based on what you’ve learned and the processes that are in place After About a Year, You Will… Be a role model on the team and help to develop the talent Be the expert on our DDI solutions We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less

Job Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for a Senior Knowledge Management Specialist to join our Support Operations team in Trivandrum, reporting to the Senior Manager of Enterprise Technical Support. In this role, you will own the creation and continuous improvement of technical knowledge base content to help our customers and internal teams resolve issues more effectively. You will collaborate cross-functionally with Engineering, Product Management, QA, and Technical Support to ensure all KB content is accurate, current, and easy to consume. You are the ideal candidate if you’re a technical writer or support engineer with strong documentation skills, a passion for simplifying complex topics, and a talent for driving knowledge excellence at scale. What you’ll do: Write, update, and maintain high-quality, technically accurate Knowledge Base articles following company documentation standards Regularly review and revise existing KB content to ensure alignment with product updates, customer feedback, and support case trends Communicate with Product Management, Development, QA, and Support to gather product knowledge and technical insights for KB article creation Analyze support case trends to identify missing or unclear KB content that needs to be addressed Collaborate with cross-functional teams to recommend and develop new KB articles based on recurring customer issues and product advancements Optimize KB articles by improving metadata, tagging, and categorization for better searchability and discoverability Monitor KB performance metrics to measure article effectiveness, user engagement, and self-service success rates Suggest improvements to KB processes, structure, and organization to enhance efficiency and searchability What you’ll bring: 4+ years of experience in technical writing, knowledge management, or technical support within a networking or enterprise IT environment Solid understanding of networking fundamentals, such as TCP/IP, DNS, DHCP, SNMP, routing/switching, and Unix/Linux Experience with TCP/IP, DNS, DHCP, SNMP, routing/switching, and Unix/Linux Familiarity with customer support platforms, ticketing systems, and knowledge base tools Ability to write clear, concise, and structured content optimized for readability and searchability Experience with documentation source control and content reuse strategies Proven ability to collaborate across functions and manage multiple documentation projects Excellent communication, analytical thinking, and problem-solving skills What success looks like: After six months, you will... Learn Infoblox product portfolio and develop a strong technical foundation Create and maintain customer-facing KB articles aligned with support needs and feedback Actively participate in Transfer of Information (TOI) and cross-functional meetings with SMEs and Support teams Deliver training sessions for new engineers and contributors on KB processes Integrate AI into the knowledge base for better effectiveness and usability and use AI tools for automated content creation, detecting knowledge gaps, and gaining insights from support cases Leverage AI to improve search optimization and provide personalized recommendations to users After About a Year, You Will... Lead the KB development process by identifying content gaps and driving improvements Develop and maintain documentation plans and schedules for upcoming releases and initiatives Establish yourself as a knowledge SME and a go-to resource for cross-team collaboration Contribute to the continuous improvement of KB infrastructure, search optimization, and quality assurance processes We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So whether you are a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less

Description JOB DESCRIPTION It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for an Enterprise Technical Support Engineer-SaaS to join our SaaS Technical Support team in Trivandrum, Kerala, reporting to the senior manager of NOC & SaaS Support. In this role, you will provide technical assistance for Infoblox SaaS customers—responding to customer inquiries via phone, email, chat, and web; diagnosing and analyzing problems; working collaboratively with internal teams like Engineering; and providing workarounds and answers for customer issues and questions. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. You’re the ideal candidate if you are a passionate learner who is eager to take on exciting new technologies, understand customer issues, and work relentlessly to find solutions. You are an independent, proactive, outside-the-box thinker who collaborates across teams and is driven by meeting deadlines and achieving results. What you’ll do: Provide remote technical support for Infoblox SaaS customers and partners Take ownership of customer issues and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Provide prompt and accurate feedback to customers Write knowledge-based tech notes and articles Recommend new and existing solutions, which involves enhancing applications and systems functionality, features, and defect repairs Use your intuition and innovation to provide solutions and workarounds for customers Install and configure Infoblox products and third-party software for support lab testing purposes Collaborate with Engineering to fix product bugs and make product enhancements Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities What you’ll bring: 1+ years of experience in Technical Assistance Centre role for global customers Solid knowledge in TCP/IP and networking protocols Excellent verbal and written communication skills Excellent customer service skills Basic understanding of DNS and DHCP Basic knowledge in protocols such as VRRP, OSPF, and BGP Basic understanding of AWS, SaaS, PaaS, IaaS, and microservices Basic understanding of one or more operating systems (Microsoft/Linux) is desirable Ability to multitask in a high-pressure, fast-paced, fast-growth environment Willingness to relocate to Trivandrum Willingness to work in night shifts What success looks like: After six months, you will… Understand Infoblox SaaS product technologies and protocols Handle Infoblox customer issues Work closely with teams within Support and Engineering to resolve customer-related issues After About a Year, You Will… Have proficient knowledge of Infoblox SaaS product technologies and protocols Handle service-impacting customer issues to closure We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less

Job Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for a Manager, Internal Audit to join our internal audit team located in Bangalore, reporting to the senior manager of Internal Audit. In this role, you will help drive the transformation of our audit functions, modernize our approach, enhance risk management, and embed innovation into our audit process. You’ll also support and execute critical audit activities, guide a talented team of auditors, and strengthen our governance framework as we evolve into a more agile, insight-driven audit department. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You are the ideal candidate if you are a strategic, detail-oriented leader with strong analytical acumen, a passion for mentoring teams, and a proactive mindset toward identifying and managing risks while driving continuous improvement in audit practices. What you’ll do: Manage a team of internal auditors, fostering a culture of continuous improvement and professional growth Lead the planning, execution, and reporting of audit engagements, ensuring adherence to established standards and timelines Develop and maintain a risk-based audit approach that aligns with our strategic objectives Collaborate with cross-functional teams to identify control gaps and facilitate the implementation of corrective actions Provide strategic recommendations to senior management based on audit findings, enhancing, operational efficiency, and effectiveness Communicate effectively with multiple levels of management, within multiple cultures, emphasizing the development of strong working relationships Work transparently across the globe, reporting to Internal Audit management regularly Stay up to date on industry regulations and standards to ensure compliance and best practices are integrated into our audit processes Assist with quarterly reporting to the Audit Committee Use AI as a regular tool to increase the capacity of internal audit What you’ll bring: 8+ years of experience in internal auditing or related areas, with proven people management capabilities Solid knowledge of financial reporting, internal control frameworks, and auditing standards such as COSO Excellent written and verbal communication skills and the ability to present to all levels of the company when needed Excellent interpersonal skills to build relationships across the organization Good analytical, problem-solving, and conflict resolution skills Professional certifications such as Chartered Accountant (CA), Certified Public Accountant (CPA), or Certified Internal Auditor (CIA) Experience in a publicly traded company or a fast-paced environment Familiarity with AI, audit software, data analytics tools and techniques to enhance audit processes Experience with information technology general controls knowledge Bachelor's degree in accounting, finance, or a related field What success looks like: After six months, you will… Learn, lead, and innovate Develop strong relationships with key stakeholders Take ownership of audit engagements Identify opportunities to enhance the internal audit function After About a Year, You Will… Manage the day-to-day operations of the audit function Mentor and develop audit staff Be forward-looking and help drive strategic decision making We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location… Delicious and healthy snacks and beverages Electric vehicle charging stations Outdoor amenities (onsite gym, table tennis, pool table, etc.) and courtyard Newly remodeled offices with state-of-the-art amenities Awesome coworkers dedicated to supporting your success Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, program manager, marketing manager, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less

Job Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for a Business Analyst II to join our Global Customer Care team, reporting to the Director of Global Customer Care Operations. In this role, you will formulate, organize, and monitor cross-departmental activities for improving our systems, processing, and reporting. You’re the ideal candidate if you have Salesforce CPQ hands-on experience, strong analytical, problem-solving, and time management skills; are self-motivated; and can work with minimal direction. You have a high degree of professionalism, integrity, and the drive to go above and beyond. What you’ll do: Translate new business requirements into user stories, follow-up on IT developments, test the solution and provide user training and documentation Ensure end to end solution integrity through process and system integration with other teams, systems, solutions and process areas Ensure that solutions support long-term company goals while delivering maximum incremental short-term benefits Develop and maintain a detailed understanding of solutions in the contract renewal space and understand both upstream and downstream integration points Manage stakeholder relationships; understand business priorities and strategic initiatives Support business activities with respect to data requirements, data flow, data analytics and modeling Provide input to the IT Business Application Portfolio and Systems Integration roadmap Proactively recommend business process improvements What you’ll bring: 5+ years of directly related professional experience (Master or bachelor’s degree in related area) Proven experience with leading CPQ tools such as Salesforce CPQ and Salesforce administration Experience in business/data analysis, ability to translate ambiguous information into analytical insights, and consistent track record of driving data-based solutions Proactive problem-solver who thrives in a fast-paced environment; able to navigate competing priorities with a positive attitude Superb communication and presentation skills; able to filter and convey relevant information to the appropriate audience Committed to identifying and presenting innovative ideas to improve processes, tools, and performance Well respected and trusted partner who performs well in a collaborative environment High degree of professionalism, integrity and the drive to go above and beyond Self-motivated with outstanding time management skills, and able to work with minimal direction Thorough understanding of project management and development methodologies as Waterfall, SDLC, Agile, DevOps or ITIL What success looks like: After six months, you will… Have a solid understanding of the end-to-end business process Be able to use all the renewal system functionality, on top of the day-to-day operations and challenges Generate business reports and understand and analyze data Analyze the additional data beyond enhancements and be able to test and validate what’s developed After About a Year, You Will… Identify opportunities to improve systems and processes Collaborate with peers and teams across the organization on various initiatives Be a go-to person and key contributor to the success of the renewal organization We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less

Job Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for QA Engineer to join our Engineering QA team in Bengaluru, reporting to the Senior Manager of Software Engineering. In this role, you will work on cutting-edge technology for Threat Defense team, exposure to Kubernetes & Cloud technologies, and be involved in test cases automation and test framework enhancement. This is an exceptional opportunity to join a growing, successful, and innovative organization. At Infoblox, you will be able to thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration. You are the ideal candidate if you are a great collaborator, skilled at problem-solving, and driven to collaborate across teams. You operate independently and are deadline and results driven. What you’ll do: Develop maintainable test automation frameworks, tools, and automated test suites in response to the growing feature set and customer requirements Work closely with software engineers, test engineers, and product managers from the beginning of the development cycle and be an integral part of the Agile Engineering team Work in a fast-paced continuous integration and continuous delivery-based engineering environment Assist in developing our Cloud strategy, and design new Cloud environments and architecture Build Cloud infrastructure and automation frameworks for deploying, managing, and monitoring SaaS applications running on AWS Anticipate future technology needs and business requirements to drive new technological approaches and tools What you’ll bring: Minimum 3+ years of overall experience Experience with Python – Selenium and Requests Packages, boto3, Pytest, SSH protocol packages, and/or Kubernetes API Experience in Agile/Scrum or full software development life cycle, including requirement analysis, design, development, testing, and defect fixing Experience in testing, including web-based UI applications, Restful services, AWS, and Docker apps Manual testing with curl and Postman Knowledge of Linux environments and general networking concepts Work experience with Linux – Shell Good understanding of networking, including OSI model, DNS, OSPF, BGPD, etc. Work experience with Jira, GitHub, and Jenkins Knowledge of micro-services architecture and orchestrators such as Kubernetes is a plus Work experience with JMeter (performance testing) is a plus Bachelor's degree in CS, CE or EE is required Masters in CS, CE or EE is preferred What success looks like: After six months , you will… Understand our product and the end-to-end application flow Collaborate with different teams to provide the required production support, deliver the business requirements, and bring stability to the application Understand our automation framework and contribute to improving it After About a Year, You Will… Focus on identifying and addressing the root cause of defects Proactively address some of the issues in application with Automation or Re-use, which in turn would take care of re-occurring defects and will give you additional bandwidth to focus on more development activities Register for training and certifications which would help you address application needs and benefit your career growth We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including industry best insurance benefits and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location… Delicious and healthy snacks and beverages Electric vehicle charging stations Outdoor amenities (onsite gym, table tennis, pool table, Play area etc.), and courtyard Newly remodeled offices with state-of-the-art amenities Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less

Job Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for a Knowledge Management Manager to join our Support Operations team in Trivandrum, reporting to the senior manager of Enterprise Technical Support. In this role, you will own the creation and continuous improvement of technical knowledge base content to help our customers and internal teams resolve issues more effectively. You will collaborate cross-functionally with Engineering, Product Management, QA, and Technical Support to ensure all Knowledge base content is accurate, current, and easy to consume. This is an exceptional opportunity to join a growing, successful, and innovative organization. At Infoblox, you will be able to thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration. You are the ideal candidate if you have strong documentation skills, a passion for simplifying complex topics, and a talent for driving knowledge excellence at scale. What you’ll do: Create, update, and manage customer-facing KB articles in collaboration with SMEs, engineers, and Product teams Review support case trends to identify knowledge gaps and proactively develop new KB content Maintain version control and ensure alignment with product updates, customer feedback, and support trends Use company-supported tools to track documentation projects, manage source files, and streamline article updates Work cross-functionally with Support, QA, Product, and Engineering teams to gather information and validate content Implement documentation best practices, visual aids, and metadata improvements to increase engagement and discoverability Optimize articles through regular audits and performance monitoring to enhance technical accuracy and self-service success rates Educate support engineers and knowledge contributors on KB writing guidelines and publishing workflows What you’ll bring: 4+ years of experience in technical writing, knowledge management, or technical support within a networking or enterprise IT environment Solid understanding of networking fundamentals, such as TCP/IP, DNS, DHCP, SNMP, routing/switching, and Unix/Linux Familiarity with customer support platforms, ticketing systems, and knowledge base tools Ability to write clear, concise, and structured content optimized for readability and searchability Experience with documentation source control and content reuse strategies Proven ability to collaborate across functions and manage multiple documentation projects Excellent communication, analytical thinking, and problem-solving skills What success looks like: After six months, you will... Learn the Infoblox product portfolio and develop a strong technical foundation Create and maintain customer-facing KB articles aligned with support needs and feedback Actively participate in Transfer of Information (TOI) and cross-functional meetings with SMEs and Support teams Deliver training sessions for new engineers and contributors on KB processes After About a Year, You Will... Lead the KB development process by identifying content gaps and driving improvements Develop and maintain documentation plans and schedules for upcoming releases and initiatives Establish yourself as a knowledge SME and a go-to resource for cross-team collaboration Contribute to the continuous improvement of KB infrastructure, search optimization, and quality assurance processes We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So whether you are a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Hybrid: Show more Show less