About The Company
Infinite is a global leader in cutting-edge technology solutions with an AI-first approach. For over two decades, we've helped clients turn digital transformation into business value through technology modernization, next-gen IT services, and AI-led digital engineering. With a team of 25,000+ professionals across 20+ locations, we partner with clients across healthcare, banking, financial services, telecom, high-tech, media, and entertainment, helping them innovate faster, operate smarter, and reduce costs.
We're proud to be recognized by leading analyst firms with 50+ awards. Infinite is a people-centric organization fostering collaboration, continuous learning, and inclusion. Our Top Employer certification reflects a high-trust, high-performance workplace where talent thrives.
About the Role : IP/MPLS & Security Support Engineer
Are you passionate about solving complex network and security challenges in large-scale service provider or enterprise environments? We're looking for a Tier-3 IP/MPLS & Security Support Engineer to join our team and play a critical role in supporting high-availability, multi-vendor infrastructures.
Experience :
7+ years
Location : Mode :
Hybrid
Shift : :
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Act as the final escalation point for complex network and security incidents
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Troubleshoot IP/MPLS backbones, core routers, firewalls, and CGNAT platforms
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Lead major incident calls (P1/P2) and drive rapid service restoration
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Support and mentor Tier-1 and Tier-2 NOC teams
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Diagnose issues across MPLS, VPNs, routing protocols, and performance
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Handle escalations related to firewalls, NAT, VPNs, and security policies
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Collaborate with vendors such as Nokia, Cisco, Juniper, Fortinet, and Check Point
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Review and support network changes, upgrades, and maintenance activities
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Produce RCAs and technical documentation and share knowledge across teams
Required Skill
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Strong hands-on experience with IP/MPLS networks
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Expertise in MPLS, L3VPN/L2VPN, VPLS/EVPN
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Solid knowledge of BGP, OSPF, IS-IS
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Experience with firewalls and CGNAT platforms
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Exposure to Nokia, Cisco, Juniper, Fortinet, and Check Point technologies
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Excellent troubleshooting, incident management, and communication skills
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Familiarity with monitoring and packet analysis tools
Qualification And Certifications (Preferred)
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Bachelor's degree in engineering, IT, or a related field
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Certifications such as CCNP/CCIE, JNCIP/JNCIE, Nokia NRS, Fortinet NSE, or Check Point are a plus
(ref:hirist.tech)
