Partner Support Advisor (Billing) Experience : 1+ years experience with CDR’s and LDR’s accurate billing process Shift : UK Location: Gurugram About the role: The Billing Analyst supports the Billing function by collecting data in the format of CDR’s and LDR’s (Call Data Records and Line Data Records), maintaining accuracy of data, reporting on profitability and resolving billing issues. The Billing Analyst plays a pivotal role in supporting the billing function to deliver timely and accurate billing across all divisions. What makes you a great fit: Excellent verbal and written communication skills, with strong attention to detail The ability to work as part of a team, with a common goal Well-developed, proactive, can-do, customer centric attitude and behaviour An ability to solve problems in a logical manner, thereby rectifying customer issues speedily and efficiently Enthusiasm, self-motivated & willing to operate flexibly Intermediate knowledge of Excel Ability to understand technical data specifications High level of accuracy A desire to improve both personally and as a team Key responsibilities: Run reports and checks on customer charging using the company’s own developed billing system Resolve unbilled items (i.e. where a tariff hasn’t been assigned to a customer) Data collection and checks of CDRs, identifying efficiencies where possible Follow department procedures to enable live bill run sign offs Support the line manager with ongoing improvements to the billing function, including: Templating reports Bill-run procedures (i.e. data collection) Pro-active ideas to drive improvement Support Billing department as required and be involved with cross training between Managed Billing and Wholesale Billing teams Charge queries Assist with Partner migrations Additional ad-hoc requirements as directed

Partner Support Advisor (Operations) Location: Gurgaon Salary: As per the market standards Experience: 1+ years in International client handling Hours: Uk Shift About the role: A professional handling customer inquiries via phone and email, resolving complaints, and processing orders across departments. Requires strong communication skills, Microsoft Office proficiency, and ability to multitask under pressure. Customer service experience essential; telecommunications knowledge beneficial. What makes you a great fit: Experience within a Customer Services environment Experience dealing with difficult customers Experience of working within the telecoms industry (not essential) Experience in all Microsoft Office applications, specifically Microsoft Excel. Key responsibilities: Answering and responding to Partners and end users via telephone or email Handle and resolve customer complaints in a calm polite manner Completion of routine administrative duties Liaising with multiple departments to process orders, applications and requests Monitor and report on business impacting issues relating to key accounts Liaising with internal and external auditors and dealing with irregularities as they arise Work on several tasks at once and prioritise own workload as operationally required Training new and existing colleagues.