Lead Business Analyst
Key Responsibilities
Backlog Delivery Management
- Partner closely with Product Owners to manage and prioritize squad backlogs.
- Ensure user stories meet Definition of Ready (DoR) standards before development.
- Facilitate story grooming, estimation, and planning sessions.
- Support sprint planning and sprint goal definition.
- Track dependencies, risks, and impediments impacting delivery.
Business Analysis Leadership
- Lead analysis activities across Business Lending and nCino journeys.
- Create, refine, and review high-quality user stories and acceptance criteria.
- Perform comprehensive impact assessments for proposed changes.
- Ensure requirements are fully documented, maintained, and approved in JIRA and Confluence.
- Mentor and guide Business Analysts within the squad.
- Drive consistency in BA artefacts, documentation standards, and best practices.
Stakeholder Management Workshops
- Facilitate workshops with business users, SMEs, technology teams, and senior stakeholders.
- Elicit requirements and align stakeholders on business objectives and value outcomes.
- Manage stakeholder expectations and provide clear communication throughout delivery.
- Document decisions, actions, and follow-up activities.
Testing Quality Assurance
- Lead Business Acceptance Testing (BAT) and User Acceptance Testing (UAT) activities.
- Coordinate test planning, execution, defect management, and resolution.
- Support creation of business scenarios, test cases, and readiness criteria.
- Ensure delivered solutions meet business requirements and quality expectations.
Agile Delivery Support
- Support Agile ceremonies including stand-ups, refinement sessions, reviews, retrospectives, and sprint planning.
- Remove blockers and drive resolution of delivery challenges.
- Foster a culture of collaboration, transparency, and continuous improvement.
Production Support Hypercare
- Assist production support teams in triaging and analyzing production issues.
- Provide functional clarification on business processes, requirements, and expected system behaviours.
- Support root cause analysis and issue resolution activities.
Domain Expertise
- Strong experience in Lending domain
- Exposure to Mortgage domain (preferred)
- Understanding of loan lifecycle: Origination, Underwriting, Servicing
Required Skills Experience
Essential
✅ 10+ years of Business Analysis experience within Banking or Financial Services
✅ Strong Business Lending / Commercial Lending domain experience
✅ Hands-on experience with nCino Loan Origination Platform
✅ Proven experience leading Business Analysts within Agile delivery teams
✅ Expertise in:
- Requirements gathering
- User story creation
- Process mapping
- Impact analysis
- Stakeholder management
- BAT/UAT coordination
- JIRA Confluence
✅ Strong understanding of:
- Loan Origination
- Credit Processes
- Lending Workflows
- Customer Journeys
- Data Lineage Integration
✅ Experience working with:
- Agile / Scrum methodologies
- Cross-functional delivery teams
- Senior business stakeholders
