Roles and Responsibilities Manage domestic and international ticket bookings using GDS, including airline reservations and hotel accommodations. Plan and create itineraries for holiday packages, tour packages, and IATA tours. Handle customer queries via phone calls, emails, or in-person visits to resolve issues related to travel arrangements. Process cancellations, refunds, and amendments as per company policy. Maintain accurate records of all transactions and updates in the system.
Roles and Responsibilities Develop new business opportunities through outbound tours, holiday packages, tour packages, hotel bookings, air ticketing, travel booking, domestic ticketing, and Galileo/IATA certifications. Manage existing client relationships to increase repeat business and referrals. Identify market trends and competitor activity to stay ahead in the industry. Collaborate with internal teams to resolve customer issues and improve overall service quality. Maintain accurate records of sales transactions and performance metrics. Desired Candidate Profile 8-10 years of experience in travel agency management or a related field. Strong knowledge of GDS systems (Galileo) and IATA standards. Excellent communication skills for effective client interaction. Ability to work independently with minimal supervision while meeting targets.
Key Responsibilities: Client Consultation and Needs Assessment: Understanding client travel preferences, budget, and interests. Providing personalized travel recommendations and solutions. Travel Planning and Itinerary Creation: Researching and comparing travel options (flights, accommodations, activities). Creating detailed itineraries and travel plans. Booking flights, hotels, tours, and other travel services. Customer Service and Relationship Management: Providing excellent customer service and building strong client relationships. Addressing client inquiries and resolving issues promptly. Following up with clients to ensure a positive travel experience. Adherence to IATA Standards: Following IATA resolutions and regulations. Understanding and applying IATA guidelines for travel agency operations. Using IATA-approved systems and procedures for ticketing and payments. Travel Industry Knowledge: Staying up-to-date on travel trends, destinations, and industry developments. Having a strong understanding of travel documentation, visa requirements, and travel safety. Being knowledgeable about different types of travel (business, leisure, adventure, etc.). Job Types: Full-time, Permanent, Fresher Pay: ₹400,000.00 - ₹900,000.00 per year Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift License/Certification: International Air Transport Association (IATA) Certification (Required) Work Location: In person Application Deadline: 08/08/2025 Expected Start Date: 15/09/2025