Summary Summary The Director of Design Services will report to the Regional Vice President - Design Services, India & SWA for the execution of Technical Services within the assigned region maintaining the integrity of Hyatt’s Design Standards. In addition, they will be responsible for ensuring that the Hotel Design Services Obligations are operated with compliance and integrity. They will oversee the design and execution of key projects in the region through the management of external consultants. Support Owners, Consultants and stakeholders in the design of hotel projects from our portfolio of Brands. Roles & Responsibilities Support the Architecture and Interior Design function of Hyatt Design and Technical Services. Support Owners, Consultants and stakeholders in the design of hotel projects from our portfolio of Brands. Manage, simultaneously, the overview of Design process among the consultants with the purpose of safeguarding the Owners’ interests and the Hyatt product. Work within an internal team to service projects from all angles. Evaluate potential projects in rudimentary or conceptual sketch design form to assess viability. Report on overviews. To attend and lead co-ordination meetings and represent Hyatt International Design Services as and when required. To overview drawings, plans, and specifications to ensure that the approved designs have been incorporated Work on refurbishment projects and provide design guidelines and advice to operating teams. Evaluates potential projects via site visits or in design form to assess viability and compliance to brand structure. To produce sketch drawings and CAD drawings in order to communicate with the Owner’s Consultants. Provide guidance to Owner’s consultants, contractors and project management teams on the implementation of Global Design Standards and all Brand Touchpoints. To assist the Owners’ design consultants on initial space planning and conceptual design. To review and approve drawings submitted by the various design consultants. To provide advice on specifications for fabrics, finishes, carpeting and surfaces. To review specifications for interior furnishings and fixtures. To assist in the development of Resort and Urban Master Plans. To develop and update the Preliminary Area Programs for projects. Excellent communication channels are to be maintained with Hyatt International Engineering and Technical Services Specialists. Qualifications Eligibility Criteria Bachelor’s degree or higher in Architecture or Interior Design. Experience in hospitality industry, minimum 5 years. Minimum of 10 years’ experience. Excellent communication, presentation, written and public speaking skills. The ability to identify crises, resolve issues, and ensure collaboration within ownership, consultants, and brand teams, including maintaining the highest standards of ethical conduct and integrity. Ability to evaluate and find opportunities from a strategic perspective, develop, prioritize, and implement plans to meet the organization’s core strategic goals as well as individual design and brand objectives. Able to lead large-scale creative teams across multiple brand and projects simultaneously. Experience with management of ownership groups, architecture and interior design consultants. Fluent language skills (reading, writing, and speaking). Travel extensively in India and SWA.
As the Director of Design Services at Hyatt, you will report to the Regional Vice President and be responsible for executing Technical Services within the assigned region while upholding the integrity of Hyatt's Design Standards. Your role will involve overseeing key projects, managing external consultants, and ensuring compliance with Hotel Design Services Obligations. You will also support Owners, Consultants, and stakeholders in designing hotel projects from Hyatt's portfolio of Brands. **Key Responsibilities:** - Support the Architecture and Interior Design function of Hyatt Design and Technical Services. - Manage the overview of Design process among consultants to safeguard Owners" interests and the Hyatt product. - Work within an internal team to service projects comprehensively. - Evaluate potential projects in rudimentary design form and report on overviews. - Lead co-ordination meetings and represent Hyatt International Design Services as necessary. - Overview drawings, plans, and specifications to ensure approved designs are incorporated. - Work on refurbishment projects and provide design guidelines to operating teams. You will also: - Evaluate potential projects for viability and brand compliance. - Produce sketch and CAD drawings to communicate with Owners Consultants. - Provide guidance on Global Design Standards and Brand Touchpoints implementation. - Assist Owners" design consultants with space planning and conceptual design. - Review and approve drawings submitted by design consultants. - Provide advice on specifications for fabrics, finishes, and surfaces. - Assist in developing Resort and Urban Master Plans. - Maintain excellent communication channels with Hyatt International Engineering and Technical Services Specialists. **Qualifications:** - Bachelors degree or higher in Architecture or Interior Design. - Minimum 5 years of experience in the hospitality industry. - Minimum of 10 years of experience. - Excellent communication, presentation, and public speaking skills. - Ability to resolve issues, ensure collaboration, and maintain ethical conduct. - Strategic thinking to meet organizational goals and design objectives. - Leadership skills to manage creative teams and projects effectively. - Experience in managing ownership groups, consultants, and design teams. - Fluent in reading, writing, and speaking languages. - Willingness to travel extensively in India and SWA.,
Summary The Role The position will report to Managing Director – India & SWA and will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies, whilst meeting employee, guest and owner expectations. The position of ‘Director of Revenue Management – India & SWA’ will be responsible for driving the continued development and growth of revenue and profits for the portfolio hotels and run an efficient revenue organization for the region, and provide best-in-class recruitment, and training and best practices across hotels. This role will provide key leadership surrounding the hotel's revenue recognition policies and will regularly collaborate with the sales operations and different marketing organizations to bring best decisions at the forefront. The position is also responsible for the cluster organizations set-up in India & SWA. Operational Working in close collaboration with the Commercial Services team in achieving the key commercial KPIs for the region. To assist management of new hotels in India & SWA and coordinate with Global Contact Center of the hotel set-up for optimal revenue performance. To provide guidance to the Area Revenue resources and the hotels to maximize occupancy and revenue generation through pricing strategies and proper inventory management. To actively drive annual business planning processes in coordination with other function heads. To determine, implement and monitor measurable growth strategies through distribution channels. To ensure strategic and operational compliance to all Hyatt revenue management best practices and business strategies. To provide ongoing analysis and feedback to hotels on effectiveness of past and future revenue management strategies and market trends. To maintain, update and support the pro-active and re-active communication process designed for ASPAC - SWA to disseminate consistent and relevant Revenue Management ASPAC - SWA principles and techniques to all Revenue Management Specialists across India & SWA. To work closely with third party distribution channels and Hyatt distribution teams to ensure hotels are available to sell in channels and OTAs that add value to our network. To work with various distribution groups, strategic, and implementation groups to ensure SWA hotels are distributed strategically in their regions and are promoted on an on-going basis. To ensure that “Total Revenue Management” is practiced in all hotels within region and to work towards further enhancing the business practices surrounding Total RM. Financial To work with the Regional Vice President Revenue Strategy for ASPAC - SWA on the annual budget and ensure that all costs are strictly controlled. To monitor RevPar competitiveness and provide direction to hotels to maximize RevPar growth. To evaluate the success of promotions and other tactics aimed at increasing RevPar. To set in place integrated solutions to enable the hotels to focus on revenue engineering at all profit centers in each hotel and improve efficiency in cost control. To provide Regional Senior Management with key performance indicators and insight into business and market trends. Provide guidance to the Area / hotel teams to help them achieve RGI related performance tests as applicable. Technology To maintain and update business processes resulting from new analytical and revenue management technology. To provide feedback to the Regional Vice President Revenue Strategy for ASPAC - SWA to best manage the vendor relationship with revenue management software provider in relation to the needs of the hotels in the SWA region. To liaise with E-Commerce team to enhance Hyatt.com productivity and usability. Strategic To advise hotels on process re-engineering and revenue maximization after reviewing hotel business processes and in consultation with Managing Director – India & SWA. To set in place an annual strategic business plan development process that defines the marketing strategies and tactical actions based on the forecasted demand for different periods and to review this periodically. To set up and conduct context specific training on Revenue Management techniques, applications and business strategies for revenue generating departments. To coordinate with the Regional Vice President of Revenue Strategy for ASPAC - SWA effective marketing, pricing and distribution strategies further revenue optimization in line with brand awareness. To communicate with the Regional Vice President Revenue Strategy for ASPAC - SWA regional needs in India & SWA supporting new technology, policies and procedures to influence ASPAC - SWA and Global strategy. Implement strategic revenue clustering where appropriate and be able to articulate the benefits to potentially multiple owner assets. Marketing To provide strategic direction, communicate clearly, and ensure compliance of the pricing philosophy to hotels and related offices. To coordinate the pricing and distribution of all SWA regional marketing programs. To provide guidance on managing inventories and utilisation of the marketing aspects of Consortia Agreements. To provide guidance and support to divisions, regions and hotels on pricing and distributing local hotel promotions. To work with Digital Marketing, Loyalty, Analytics and other Marketing Departments to ensure that all opportunities to increase RevPar are maximized. Qualifications Qualifications A university degree is a must in Business Management, Strategic Marketing or Hospitality/Tourism management. An MBA would be an asset for the position Minimum 10-15 years’ of work experience in different capacities including as Revenue Manager, Cluster Revenue Manager, and should have handled multiple hotels portfolio or been in different industries requiring similar analytical and strategic mindset At least 3 years in a similar corporate/regional role Multiple property management; oversight of 50+ hotels Competencies Quickly adapts to new systems and environments; experienced in engaging diverse stakeholders including GMs and Owners. Proven strategic oversight of pre-opening hotels and resorts with strong international and/or India market exposure. Ability to implement revenue clustering strategies and articulate benefits across multi-asset owner portfolios. Demonstrated experience in mentoring and developing revenue teams. Extensive systems expertise: Delphi, Opera PMS, IDeaS, CRS, GDS. Strong capability in electronic distribution, channel management, and revenue systems integration. Solid background in analytical corporate reporting and performance evaluation at a divisional level. Able to recommend and drive strategic remedial actions with properties. Strong understanding of reservations and cluster operations. Influential leader able to work effectively at corporate and property levels, earning respect and driving positive change. Project management experience preferred. Strong strategic orientation with excellent problem-solving, leadership, people development, administrative, and interpersonal skills. Other Requirements Extensive travel across India & SWA will be required Good working knowledge of Microsoft Office products Thorough understanding of hotel revenue KPIs