Inbound Tour Manager

Role & responsibilities

• Monitor day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines.
• Actively engage in briefing and debriefing from the Country specialists for each tour.
• Manage entire life cycle of events including accounting, documentation etc while the Clients are on tour.
• Ensure proper cost control within stipulated time line.
• Ensure collection of the payments for the files being handled as per payment policy
• Maintain a close PR with all service providers.
• Ensure close co-ordination between Operations and Transport Team.
• Coordinate & follow up with:
• Respective foreign market manager.
• Product and R&D team for preparing the product & brochures.
• Suppliers as and when required .
• Branches and/or service providers as required.
• Designing of itineraries and costing and functional supervision and support to team
• Whenever necessary, negotiate for better rates with hotels for specific movements.
• Give bookings to hotels/airlines/train/Safaris.
• Acheiving operational excellence by ensuring team follows the set SOPs
• Ensure given market sales/GOP are achievied
• Preparing business MIS and give it to manager on timely basis
  

Preferred candidate profile

• The candidate must be a graduate.
• Preferably, 3 to 8 years of experience in operations and in managing a product/market for inbound clients.
• In-depth product knowledge of India, Nepal ,Sri Lanka & Bhutan.
• Thorough Knowledge of costings.
• Should have an understanding of customer needs and the market.
• Excellent Oral and written English communication skills.