Ilara Hotel and spa Chennai

Job Title: General Manager – Operations (Premium Property) Location: VALSAD, GUJARAT Role Overview We are seeking a results-driven and service-oriented General Manager (Operations) to oversee all operational functions of our premium property in Valsad frequented by expatriates, senior corporate executives, and global business leaders. The GM – Operations will ensure seamless service delivery, impeccable guest satisfaction, and operational efficiency while maintaining the property’s reputation as the preferred choice for high-profile clientele. Key Responsibilities1. Operational Excellence Direct and coordinate daily operations across all departments — Front Office, Housekeeping, F&B, Guest Services, Security, and Maintenance. Maintain world-class service standards while optimizing efficiency and cost controls. Develop SOPs tailored to high-profile guests with diverse cultural expectations. 2. Guest Experience Management Ensure every guest interaction is handled with discretion, speed, and personalized attention. Implement VIP handling protocols for expats, business leaders, and long-stay corporate guests. Monitor guest feedback and take proactive steps to enhance satisfaction scores. 3. Coordination & Cross-Departmental Leadership Align operational teams to work in synergy for smooth guest experiences and events. Conduct regular operations reviews and ensure compliance with brand standards. Collaborate with Sales & Marketing teams to support corporate partnerships and special events. 4. Compliance, Safety & Quality Ensure compliance with health, safety, and legal regulations. Maintain security protocols for high-profile guests, including discreet protective measures when needed. Uphold quality control across all touchpoints of the guest journey. 5. Financial & Resource Management Manage budgets, cost controls, and resource allocation for optimal performance. Identify opportunities for operational cost savings without compromising service quality. Monitor occupancy trends and operational KPIs to support revenue growth. 6. Team Leadership Lead, train, and motivate department heads and operational teams. Foster a culture of accountability, excellence, and guest-first mindset. Implement regular training for cultural sensitivity and elite client handling. Qualifications & Experience Minimum 5 years of senior operations experience in luxury hotels, premium serviced residences, or executive accommodations. Demonstrated ability to manage high-value clientele, including expats and corporate executives. Strong knowledge of corporate hospitality landscape. Proven skills in crisis management, operational planning, and multi-department leadership. Excellent communication, organizational, and leadership skills. Personal Attributes Hands-on leader with exceptional attention to detail. Calm under pressure, with high emotional intelligence. Strong cultural awareness and ability to adapt to diverse guest profiles. Professional demeanor with impeccable grooming standards. Job Type: Permanent Pay: ₹800,000.00 - ₹1,000,000.00 per year Work Location: In person