Location : Sector 62, Noida Brand: Ikoho Experience: 1-3 years (Preferably from D2C background) Role : Full-time, in-Office Job Description: - Inventory Management & Forecasting 1. Plan, track, and optimize inventory across warehouses using OMS/Shopify. 2. Forecast demand and prepare festival-season stock plans (Diwali, Rakhi, Onam, etc.). 3. Leverage software/AI tools to predict bestsellers and decide which sizes/SKUs to stock extra. Logistics & Fulfilment 1. Coordinate with logistics partners (Shiprocket, Ekart, Shadowfax, etc.) to ensure on-time delivery and reduced RTO. 2. Monitor order processing, exchanges/returns, and resolve escalations quickly. 3. Ensure SLA adherence with 3PL partners. Cross-Functional Coordination 1. Work closely with the Sourcing Manager for smooth supply flow from factories. 2. Align with Customer Care to resolve complaints related to shipping, stock-outs, or size issues. 3. Prepare weekly MIS reports for founders. Technology & Process Excellence 1. Manage inventory through OMS, Shopify, and analytics tools. 2. Implement automation & AI-driven solutions to minimize manual errors. 3. Track inventory KPIs (fill rate, RTO %, stock turnover, dead stock). Requirements :- 1. 1-2 years of experience in footwear or fashion operation. 2. Strong knowledge of footwear sizing systems and demand trends. 3. Prior experience with OMS (Order Management Systems), Shopify, or ERP tools. 4. Excellent communication and vendor management skills. 5. Analytical mindset with ability to use data for decision-making. 6. Comfortable working in a fast-paced D2C startup environment.
Location: Sector 62, Noida Brand: Ikoho Experience: 1-3years (preferably in a D2C or consumer brand) Role: Full-time, in-Office Job Description: - 1. Develop and implement Ikoho’s CRM strategy across channels (WhatsApp, email, SMS, website, social DMs). 2. Build and manage a high-performing customer care team and set up SOPs for query resolution, exchanges, and after-sales service. 3. Design automated customer journeys and lifecycle communication (welcome, cart recovery, post purchase, feedback, loyalty programs). 4. Collaborate with marketing, operations, and tech teams to ensure smooth customer experience and feedback loops. 5. Analyse CRM data to identify trends, customer pain points, and retention opportunities. 6. Maintain performance dashboards — including response time, NPS, CSAT, and repeat purchase rates. 7. Ensure consistent brand voice and empathy across all customer touchpoints. 8. Optimize CRM tools and integrations (e.g., Shopify, WhatsApp CRM, email automation platforms, Chatbots, etc.) 9. Drive retention and LTV by turning customers into repeat and loyal brand advocates. Requirements:- 1. Looking for a high-agency individual who leads with ownership, moves fast, and gets things done. No hand-holding, just accountability and action. 2. 1-3 years of experience in CRM or customer experience roles, preferably in a consumer-facing D2C brand (fashion, lifestyle, beauty, etc.). 3. Proven track record in setting up or scaling CRM processes and customer care systems. 4. Strong understanding of CRM automation tools and customer data analytics. 5. Excellent communication, leadership, and problem-solving skills. 6. Passion for customer delight, community building, and brand storytelling.