WHO YOU ARE As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people.You have a formal qualifications in Marketing, Business Management/Intelligence, Sales or equivalent. Minimum 5 years of experience in Digital Marketing, E-commerce, Customer Experience/Support or similar Experience in driving output within set scope and following up results, experience using business intelligence and metric driven data for Customer Insights in a multichannel environment or similar competence, built through the career. Digital retail business experience. • Broad understanding of customer behaviours and expectations in the context of the customer experience map • Broad knowledge of IKEA ecommerce processes • Broad knowledge of IKEA concept, brand objectives, IKEA Culture & Values and vision • Broad knowledge of IKEA tools, processes and cycles, especially in e-commerce • Broad knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions • Broad knowledge of Life at Home and Home Furnishing • Broad knowledge of how to optimise the customer experience across online touchpoints and to increase the likelihood that customer visits convert to sales • Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all online touch points • Good knowledge and understanding of digital analytics and other tools to follow the performance online • Good knowledge of the IKEA multichannel reality and online customer behaviours • Good knowledge of operational plans and goals as well as follow up on KPIs • Motivated by increasing customer value and thinking customer first • Energized by driving business growth and contributing to overall success of IKEA through providing an excellent customer experience in all online touchpoints • Passionate about understanding the behaviours of the many people, the local Life at Home and current Home Furnishing trends YOUR RESPONSIBILITIES To see the business through the eyes of the customer and contribute to a seamless experience by proactively identify needs and suggest improvements to stakeholders, ensuring that online customers have an enjoyable and successful shopping experience. • Act as a member of the E-commerce team and proactively contribute to E-commerce plan/output in order to deliver to the common objectives and goals by thorough analysis of various aspects of online performance, leading to insights and advice to improve performance • Lead the establishment and continuous improvement of operational dashboard management including traffic analysis, conversion funnel, range, product pattern, etc. to maximise efficiency and effectiveness, and to ensure excellent performance throughout the year • Establish and analyse qualitative and quantitative data to find pain points in the customer shopping experiences and secure that all stakeholders take responsibility for improving initiatives • Accountable for Conversion Rate Optimizsation (CRO) for website and app. Perform funnel analysis to understand customer behaviour along the whole purchasing process, and the main reasons why customers return or cancel their orders, abandon basket etc. and take action to reduce the numbers and improve the process • Identify opportunities to make the customer journey online quicker, leaner and simpler with the perspective of the customer in mind at all times • Integrate “The Customer Experience Map” into the operational ways of working with Customer Experience online, to secure an end to end approach for creating a seamless experience for the customer • Drive A/B testing initiative for online channels with global and local stakeholders to drive continuous improvement in the online shopping journey • Secure the effective implementation of tools, working methods and best practice, in order to secure a strong retail foundation and raise the existing base • Support the reduction and elimination of sad flow whilst using the knowledge of customer shopping behaviour to influence the pipeline to review and change working processes thereby supporting overall sales and profit • Survey external benchmarks to understand industry trends and enable assessment of IKEAs online performance compared to competitors • Actively cooperate with all key stakeholders , local and global, within commercial and beyond to secure integration, common focus and maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) • Partner and secure support from local and global digital product owners to improve online performance for the market through need identification, business case development and proactive participation in need & solution assessment and delivery. • Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA TOGETHER AS A TEAM We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement. We are an equal opportunity employer: At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need. Show more Show less

WHO YOU ARE With IKEA India Way forward and approved OMD FY25-30, we are all set to "Unlock Delhi". We are very pleased to announce that IKEA India will launch its first physical CMP, a Small Stores, in West Delhi, following the online launch just few months prior. This store will provide an omnichannel experience, helping build a customer base for future expansion across Delhi NCR and Northern India. Note - Location - Delhi Pacific Role type - Part-time We are looking for a passionate and customer-focused Commercial Co-worker who thrives in a dynamic and fast-paced retail environment. You are motivated by delivering an excellent customer experience and have a keen interest in home furnishing. You are approachable, proactive, and confident in engaging with customers to understand their needs and provide tailored solutions. You also have: -Strong knowledge of selling techniques and a deep understanding of customer behavior. - A passion for active selling, with a results-driven and business-minded approach. - Basic knowledge of home furnishing trends and IKEA's modular product range. - The ability to work efficiently, organize tasks, and manage time effectively. - A strong sense of teamwork, flexibility, and openness to change. - The ability to work in a fast-paced and future-oriented environment. - Digital proficiency and adaptability to work in an integrated online and offline sales environment. YOUR RESPONSIBILITIES - Engage with customers, making them feel expected and welcome while understanding their needs. - Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits. - Support and guide self-planning customers, ensuring a smooth and seamless experience. - Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders. - Offer relevant services, finalize purchases, and provide excellent after-sales support. - Ensure efficient returns processing and coordinate with matrix stores when necessary. - Maximize sales while maintaining profitability by promoting top-selling and priority products. - Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience. - Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers. - Collaborate with the team to continuously improve customer service and the overall shopping experience. We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life! WE ARE AN EQUAL OPPORTUNITY EMPLOYER: At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need Show more Show less

Job ID: R0011603 Date posted: 02/05/2025 Company description One brand, many companies, and many, many people – that’s us in a nutshell. Spread all over the world, we have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do. To offer a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible will be able to afford them. To meet the needs of our customers we have a unique business model and value chain. It includes product development, design, supply, manufacture and sales. And of course, it starts and ends with our customers. How the function contributes to the business of IKEA? Develop and secure the engineering and quality needs at the Supplier’s production unit to deliver products satisfying customer expectations in all aspects of Democratic Design. How the job contributes to the purpose of the function? The Production Engineer is part of the business team and work towards the suppliers to develop and secure the running range, production process, handling of quality deviations and secure compliance to all IKEA requirements. Job description At IKEA, we see things a little differently. We onboard our suppliers as partners with whom we create long-term relationships. We want them to grow with us, become more efficient and achieve lower prices. Are you ready to be part of a journey towards affordable sustainability for our customers? Are you the Production Engineer we are looking for? As a part of Category Area Metals and glass, you will have access to a huge knowledge base and experience in both leadership and the material, production and value chain. We offer trust and space to test and try, explore, make mistakes and learn from it, and develop us and our partners. Job specific key tasks and responsibilities Responsible for Quality Assurance including process control for key processes in the production Responsible for Supplier development for quality and manufacturing with a long term view to identify and implement actions of SDP projects to secure suppliers production can achieve quality, capacity, throughput and cost expectation; starting with the GO/NOGO requirements in place all times. Lead the running range (hand over from PTE i.e Product engineer, at first delivery inspection) towards the suppliers and secure the supply chain is robust with an effective quality management system, right quality and full compliance to IKEA requirements at all time Responsible for continuously improve the supplier's production processes (reduction in scrap rate, defects, efficiency gains etc) and share best practices/knowledge by gathering and conveying product and production experiences to create pre-conditions for the suppliers to take full responsibility for their performance Lead product deviation process with sense of urgency towards the causing part and capture learning from previous product deviations. Secure root-cause analysis, stock correction and implementation of corrective and preventive actions for received Quality Alarms and claims Lead industrialization of minor new product development and contribute with competence to other news developments incl product/production risk assessment Secure implementation of new and updated requirements Secure final inspection and regular follow up and feedback to the suppliers regarding quality performance to improve Customer Experienced Product Quality Lead production risk assessments at suppliers Evaluate potential new supplier’s production facilities and quality systems Qualification To be successful in this role, below competences are important for you. Very good knowledge of production processes and technologies Very good knowledge of IKEA requirements, standards and test methods Very good at evaluate the suppliers technical capability and Quality performance to produce the IKEA product(s) Good knowledge of Democratic design and customer needs and expectations regarding function, customer friendliness and products critical to quality (CTQ) Good knowledge of Quality assurance set up including cost calculation and materials Good knowledge of Lean production methods and tools (Root cause, FMEA, fishbone etc) Good knowledge IKEA documentation system (e.g. PDOC and CONNECT) Understanding of IKEA Strategic Landscape, IKEA Business model for growth and key processes (e.g. PDP, SDP, DPOP) and IKEA Purchasing Manual Understanding of relevant Category Plans and Total Cost Key, previous experience and skills needed before the job can be taken up Experience in production environment and/or production process development. 5-7years plus core experience required. Production experience, experience on working on factory floor, handling mass production. Experience of relevant production technologies and materials. Lean Manufacturing methods and tools (FMEA, RCA, fish bone, 5 why etc). Understanding of customers' needs and expectations towards the key and secondary functions of different products (e.g. safety, durability, ergonomics etc.). Has a good balance between overall view and details and ability to understand standards. Experience of industrial production conditions and Lean manufacturing Knowledge about Total Quality Management University degree in Engineering or corresponding Experience to work in production with a process oriented environment Previous experience as Process or Production Engineer in manufacturing Good knowledge about continuous improvements - Project Management skill More Information This position will be based in Bangalore, India. Traveling is a part of the assignment since our Engineers work closely with our suppliers. The selection process will take place continuously, so please send in your application in English as soon as possible but latest June 20 ,2025 . Please note that we don’t accept applications through email . Please note that the selection process will take place continuously, which means that we may close the application process earlier than stated if we find the right candidate. So don’t delay, please send us your application as soon as possible. Please note that we don’t accept application through email. All applications must be submitted through Smart Recruiters system. If you have questions related to recruitment, please write to Recruitment India. Please note that Inter-IKEA co-workers will be prioritised in this recruitment. We are an equal opportunity employer: At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.