About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™ With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes. Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan. Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you! Key Responsibilities Configuration and Customisation Configure Aprimo DAM based on solution designs and requirements gathered in design workshops. Create and manage users, roles, and permissions within Aprimo. Develop and configure metadata schemas, taxonomies, and controlled vocabularies within Aprimo. Design and implement workflows for asset ingestion, approval, distribution, and archival within Aprimo. Configure Aprimo search settings and optimize search results. Implement security policies and access controls within Aprimo. API and Integration Development Utilize the Aprimo API to develop custom integrations with other systems (e.g., CMS, PIM, eCommerce platforms). Develop and implement WebHooks and PageHooks to extend Aprimo functionality and create custom user experiences. Troubleshoot and resolve issues related to Aprimo configurations and integrations Documentation and Training Create and maintain detailed documentation of Aprimo configurations and customizations. Assist with the development of training materials for Aprimo users. Provide support to Aprimo users on configuration-related issues. Ongoing Support and Optimisation Work closely with the Aprimo DAM Lead and other team members to ensure the successful implementation of Aprimo solutions. Participate in design workshops and provide technical input. Stay up-to-date on the latest Aprimo features, functionalities, and best practices. Collaboration and Support Align Aprimo DAM solutions with ICP's overall technology strategy and business objectives. Establish and maintain Aprimo DAM governance standards and best practices, including metadata standards, naming conventions, and security protocols. Work with IT leadership to ensure the security and compliance of Aprimo DAM implementations. What You’ll Have Education & Experience Bachelor's Degree (or equivalent) in a relevant field (e.g., Computer Science, Information Systems, related field). 5+ years of experience configuring and customizing enterprise software applications. 3+ year of experience working with Aprimo DAM (preferred). Technical Expertise Strong understanding of digital asset management principles. Experience configuring metadata schemas, taxonomies, and workflows. Familiarity with REST APIs and web services. Experience with scripting languages (e.g., JavaScript, Python) a plus. Ability to troubleshoot technical issues. Soft Skills Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Detail-oriented and organized. Ability to work independently and as part of a team. Client-focused mindset.
About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™ With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes. Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan. Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you! How You Will Make An Impact Team and Operations Management: Lead day-to-day team DAM operations, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functionin Oversee the timely delivery of assets into the Digital Asset Management (DAM) system Ensure team members are well-trained, motivated, and aligned with organizational goals, creating a productive and positive work environmen Provide strong leadership nurturing cross hub collaboration and task distribution Collaborate and liaise with Americas’ and London Hub Leads to align on smooth functioning of DAM BAU Trouble shoot and provide solutions to BAU DAM issues connected to technical errors and user issues within the DAM ecosystem Provide exceptional communication of wins, opportunities, and risks operationally to the team, and when required manage communication to the clien Work with leads across the hubs on workflow unification promoting collaboration between the time zones Process Improvements Identify unique ways to organize and manage the daily digital asset upload Identify opportunities for process optimization and automation to streamline workflows, enhance efficiency, and effectiveness Maintain and identify metadata improvements schemas that reflect the true needs of the business Develop, document, and manage team training processes assuring promotion of efficiencies Collaboration Collaborate with global cross-functional teams to implement best practices, enhancing overall operational efficiency and ensure alignment with organizational objectives. Serve as the example for the correct process implementation across hubs promoting best practices and efficient approaches Manage a team of two Digital Asset Specialists along with Digital Asset Coordinators What You Will Bring Requires interest/experience in working in beauty industry as well as DAM management and strong team management experience, including a minimum of 4 years’ experience in a client-facing agency or consulting role.; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities And Experiences 5+ years of Digital Asset Management experience Must have acute attention to detail Familiarity with DAM Broad technical and operational knowledge across various industry segments Strong communication skills, both verbal and written, with an influential communication style Creative problem-solving mindset and a deeply curious nature Ability to clearly articulate complex situations / ideas and lead discussions with clients, colleagues, and leadership Understanding of project management principles Ability to adapt to evolving client needs, industry trends, and internal processes Strategic thinking capabilities Strong team lead experience Proficient at time management and multitasking Effective presentation skills Emotional intelligence
About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™ With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes. Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan. Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you! Key Responsibilities Quickly understand client business issues, industries and competitors and leverage your years of experience and that of the wider ICP team to help clients articulate their needs and ICP propose solutions. Primary point of contact for client stakeholders, building relationships, managing expectations and project timelines to ensure engagements run smoothly. Deliver on billable consultancy projects for ICP’s global clients and accounts. This may include facilitating workshops and stakeholder interviews, carrying out traditional business analysis tasks, market and competitive research, and so forth. Leading a team of ICP colleagues on engagements and managing delivery and quality. Accountable for the creation of or contributing to consulting outputs such as discovery findings, roadmaps, requirements, process maps or related project documentation, tactical and strategic recommendations. Provide guidance to partner agencies, ecom teams and sales teams to optimize and standardized way of sharing product data efficiently and with quality. Lead GDSN implementations expansion in other markets per company priority Establish stewardship and expertise for this important syndication channel across key markets. Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes. Identify the processes, change, information technology and data optimisations required to introduce your recommendations. Articulate the benefits of your recommendations across departments and help to address any uncertainty and concern. Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. Conduct impact analyses, assess change readiness and identify key stakeholders. Engagement skills with multidisciplinary stakeholders across all levels of the organization, from business-as-usual operators to leadership. Ability to manage projects and / or programs to ensure high quality delivery and communication from the project team to the client stakeholders, including risk management and mitigation planning. Best Practice and Industry Analysis Work with the CoE Consultants, and Solution Leads - to develop and implement relevant industry best practice knowledge, toolkits and thought leadership content. Carry out analysis and research programs to produce Product Data and Digital Shelf industry research and insights. Collaboration Partner with global cross-functional teams to establish additional best practices and ensure alignment with ICP's strategic objectives. Develop deep partnerships and relationships within Consulting, and across our Solutions Group and Client Services Group, encouraging knowledge-sharing, creating awareness, and fostering a culture of continuous improvement. Client Facing Engagement Lead or support high-profile client delivery programs, especially for strategic engagements. Demonstrate expertise in communicating with senior client stakeholders. What You’ll Have Bachelor's Degree or equivalent in a related field with 5 years of experience in technology, process or transformation consulting within marketing ops, commerce ops, creative ops, media ops or related domains. Minimum of 5 years in a client-facing agency or consulting role; or an equivalent combination of education and experience. Experience of working in a data-driven environment and familiar with some of the major solution types for product data such as PIM and PXM Understanding of Salsify is a plus Ability to understand product data management needs across the product lifecycle – beginning at product concept, through to post-product delivery Experience with product information management concepts from intake, source management and syndication Experience implementing GDSN in an enterprise environment An understanding of product hierarchies and taxonomies An understanding of system integrations Familiarity with areas such as marketing operations, content operations, digital shelf/e-commerce, and digital transformation across content ecosystems. Significant experience working with global clients, multi-country programs and distributed stakeholder groups. Strong technical and operational knowledge across relevant industry segments. Excellent verbal and written communication skills with an influential, clear, and collaborative style. Creative problem-solving mindset and a natural curiosity to drive innovation. Track record of excellent engagement, relationship development and management with senior client stakeholders and sponsors. Ability to simplify complex situations and lead discussions with clients, colleagues, and leaders. Strong proficiency in project and program management principles. Energetic can-do attitude; autonomous and motivated, with good problem-solving skills
About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™ With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes. Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan. Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you! Key Responsibilities Configuration and Customisation Configure Aprimo DAM based on solution designs and requirements gathered in design workshops. Create and manage users, roles, and permissions within Aprimo. Develop and configure metadata schemas, taxonomies, and controlled vocabularies within Aprimo. Design and implement workflows for asset ingestion, approval, distribution, and archival within Aprimo. Configure Aprimo search settings and optimize search results. Implement security policies and access controls within Aprimo. API and Integration Development Utilize the Aprimo API to develop custom integrations with other systems (e.g., CMS, PIM, eCommerce platforms). Develop and implement WebHooks and PageHooks to extend Aprimo functionality and create custom user experiences. Troubleshoot and resolve issues related to Aprimo configurations and integrations Documentation and Training Create and maintain detailed documentation of Aprimo configurations and customizations. Assist with the development of training materials for Aprimo users. Provide support to Aprimo users on configuration-related issues. Ongoing Support and Optimisation Work closely with the Aprimo DAM Lead and other team members to ensure the successful implementation of Aprimo solutions. Participate in design workshops and provide technical input. Stay up-to-date on the latest Aprimo features, functionalities, and best practices. Collaboration and Support Align Aprimo DAM solutions with ICP's overall technology strategy and business objectives. Establish and maintain Aprimo DAM governance standards and best practices, including metadata standards, naming conventions, and security protocols. Work with IT leadership to ensure the security and compliance of Aprimo DAM implementations. What You’ll Have Education & Experience Bachelor's Degree (or equivalent) in a relevant field (e.g., Computer Science, Information Systems, related field). 5+ years of experience configuring and customizing enterprise software applications. 3+ year of experience working with Aprimo DAM (preferred). Technical Expertise Strong understanding of digital asset management principles. Experience configuring metadata schemas, taxonomies, and workflows. Familiarity with REST APIs and web services. Experience with scripting languages (e.g., JavaScript, Python) a plus. Ability to troubleshoot technical issues. Soft Skills Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Detail-oriented and organized. Ability to work independently and as part of a team. Client-focused mindset.
About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™ With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes. Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan. Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you! How You Are Going To Make An Impact Build automation solutions from scratch using UiPath and other relevant tools. Optimize and refine existing automated processes for enhanced performance and efficiency. Create and maintain comprehensive technical documentation for developed automation workflows and processes. Design and implement API integrations and web processes to streamline data handling and retrieval Work closely with business analysts and cross-functional teams to understand requirements and deliver tailored automation solutions. Assist in deploying automated workflows, scripts, and tools across platforms. Investigate and resolve automation-related issues to ensure minimal downtime. Ensure coding standards, documentation, and quality assurance protocols are consistently maintenance Technology UiPath and other RPA tools (e.g., Power Automate, Automation Anywhere) UIPath Orchestrator for deployment and monitoring Programming languages: C#, Python, or similar SQL/Database Knowledge API integration, Web Scraping, desktop and web application automations, Cloud Automation Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus Familiarity with AI/ML model creation or consumption Familiarity with testing automation is a plus Familiarity with Containerisation techniques and tools What You Will Bring Education: Bachelor’s degree in Computer Science, Engineering, or a related field. Experience: 1 – 2 years of hands-on experience with UiPath. Skills Strong programming skills (C#, Python, or similar). Proficiency in API integration and web scraping. Flexibility to learn and adapt to other automation tools. Excellent communication skills. Experience writing technical documentation and collaborating with business analysts. Ability to work both independently and collaboratively within a team.
About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™ With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes. Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan. Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you! Key Responsibilities Quickly understand client business issues, industries and competitors and leverage your years of experience and that of the wider ICP team to help clients articulate their needs and ICP propose solutions. Primary point of contact for client stakeholders, building relationships, managing expectations and project timelines to ensure engagements run smoothly. Deliver on billable consultancy projects for ICP’s global clients and accounts. This may include facilitating workshops and stakeholder interviews, carrying out traditional business analysis tasks, market and competitive research, and so forth. Leading a team of ICP colleagues on engagements and managing delivery and quality. Accountable for the creation of or contributing to consulting outputs such as discovery findings, roadmaps, requirements, process maps or related project documentation, tactical and strategic recommendations. Provide guidance to partner agencies, ecom teams and sales teams to optimize and standardized way of sharing product data efficiently and with quality. Lead GDSN implementations expansion in other markets per company priority Establish stewardship and expertise for this important syndication channel across key markets. Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes. Identify the processes, change, information technology and data optimisations required to introduce your recommendations. Articulate the benefits of your recommendations across departments and help to address any uncertainty and concern. Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. Conduct impact analyses, assess change readiness and identify key stakeholders. Engagement skills with multidisciplinary stakeholders across all levels of the organization, from business-as-usual operators to leadership. Ability to manage projects and / or programs to ensure high quality delivery and communication from the project team to the client stakeholders, including risk management and mitigation planning. Best Practice and Industry Analysis Work with the CoE Consultants, and Solution Leads - to develop and implement relevant industry best practice knowledge, toolkits and thought leadership content. Carry out analysis and research programs to produce Product Data and Digital Shelf industry research and insights. Collaboration Partner with global cross-functional teams to establish additional best practices and ensure alignment with ICP's strategic objectives. Develop deep partnerships and relationships within Consulting, and across our Solutions Group and Client Services Group, encouraging knowledge-sharing, creating awareness, and fostering a culture of continuous improvement. Client Facing Engagement Lead or support high-profile client delivery programs, especially for strategic engagements. Demonstrate expertise in communicating with senior client stakeholders. What You’ll Have Bachelor's Degree or equivalent in a related field with 5 years of experience in technology, process or transformation consulting within marketing ops, commerce ops, creative ops, media ops or related domains. Minimum of 5 years in a client-facing agency or consulting role; or an equivalent combination of education and experience. Experience of working in a data-driven environment and familiar with some of the major solution types for product data such as PIM and PXM Understanding of Salsify is a plus Ability to understand product data management needs across the product lifecycle – beginning at product concept, through to post-product delivery Experience with product information management concepts from intake, source management and syndication Experience implementing GDSN in an enterprise environment An understanding of product hierarchies and taxonomies An understanding of system integrations Familiarity with areas such as marketing operations, content operations, digital shelf/e-commerce, and digital transformation across content ecosystems. Significant experience working with global clients, multi-country programs and distributed stakeholder groups. Strong technical and operational knowledge across relevant industry segments. Excellent verbal and written communication skills with an influential, clear, and collaborative style. Creative problem-solving mindset and a natural curiosity to drive innovation. Track record of excellent engagement, relationship development and management with senior client stakeholders and sponsors. Ability to simplify complex situations and lead discussions with clients, colleagues, and leaders. Strong proficiency in project and program management principles. Energetic can-do attitude; autonomous and motivated, with good problem-solving skills