Hub Incharge

Job Description: Hub In-Charge

Hub Location:

Job Summary

The Hub In-Charge is responsible for managing the daily operations of the delivery hub, ensuring timely shipment processing, efficient manpower utilization, inventory accuracy, and on-time delivery performance. The role involves coordinating with delivery executives, warehouse staff, transport teams, and central operations.

Key Responsibilities

1. Hub Operations

• Manage daily inbound and outbound shipment operations.
• Ensure timely receiving, sorting, scanning, dispatching, and delivery of shipments.
• Monitor shipment movement and ensure adherence to operational timelines.
• Maintain proper hub organization and cleanliness.

2. Team Management

• Supervise delivery executives, hub staff, and sorting personnel.
• Allocate daily workloads and delivery routes.
• Monitor staff attendance, productivity, and performance.
• Train team members on operational processes and safety procedures.

3. Shipment and Inventory Management

• Maintain accurate shipment records and scan compliance.
• Monitor pending, undelivered, returned, damaged, and missing shipments.
• Conduct regular physical stock reconciliation.
• Ensure proper handling and security of shipments.

4. Performance and MIS Reporting

• Track delivery performance, pending shipments, productivity, and service-level targets.
• Prepare daily operational reports and share them with management.
• Identify operational issues and implement corrective actions.
• Work toward achieving hub performance KPIs.

5. Customer Service and Issue Resolution

• Coordinate with customer support to resolve delivery complaints.
• Handle escalations related to delayed, damaged, or missing shipments.
• Ensure timely resolution of operational issues.

6. Compliance and Safety

• Follow company policies, standard operating procedures, and security guidelines.
• Ensure accurate documentation and cash-on-delivery reconciliation, where applicable.
• Maintain a safe working environment and prevent shipment losses.

Required Qualifications

• Graduate or 12th pass, depending on company requirements.
• Experience in logistics, courier, warehouse, e-commerce, or delivery operations preferred.
• Basic knowledge of Excel, email, shipment tracking systems, and MIS reporting.
• Good communication, leadership, and problem-solving skills.
• Ability to manage teams and work under operational deadlines.

Key Performance Indicators (KPIs)

• On-time dispatch and delivery percentage.
• Shipment scan compliance.
• Pending and undelivered shipment volume.
• Shipment loss and damage rate.
• Delivery team productivity.
• Customer complaint resolution.
• Inventory accuracy and COD reconciliation, where applicable.

Reporting Structure

Reports to:

Work Conditions

• Full-time, hub-based operational role.
• May require shift work, weekend availability, and handling peak-season workloads.