Job
Description
Individually answer escalated associate questions and concerns usually related to exceptions to the process or policy. Work with senior level individuals to obtain approvals for requests Drive completion of complex, specialized processes/transactions such as: Reporting - Create simple custom reports, schedule reports, update report expiring. Data Management - Mass Data Loads, Data Quality Auditing. Organizations - Create, edit, deactivate organizations and role assignments, reorganizations, position swaps. Leave of Absence - Process Severance payments, and update calendars Benefits - Provide Coverage history, Enrollment Instructions, Annual Renewal. Compensation - Load Statutory increases/adjustments, quarterly bonuses, other ad hoc group payments. Talent Acquisition - Complete Candidate purge, Rescind Hires, and source corrections Identify, support, and (when appropriate) escalate the bug/issue resolution processes. Conduct trend and Root Cause Analysis (RCA) Support compliance requests, including liaising with key contacts to understand changes in regulatory environment. Execute quality assurance efforts to ensure the accuracy of processes, data, and information within HR systems Design, build, test, and deploy new functionality: Business Process changes - Condition rules, custom notifications, help text, etc. Custom Report Development and report scheduling Monitor delegation and completion of Workday processes Coordinate with HRIS, HRBP and COE to develop Tier 0 and Tier 1 content Escalate unresolved HR customer inquiries to the Product Team as needed What youll need: Bachelor s Degree in Computer Science, Information Systems or related field preferred. Minimum 2 years of experience in HR systems operations, preferably Workday HCM , including experience with business processes, data structure, domain and BP security, EIBs, reporting & calculated fields, and data auditing. Knowledge of HR business processes. Strong Microsoft Excel skills. Strong service orientation with a high sense of ownership and accountability. Proven ability to work independently and as part of a distributed team, taking direction from multiple team members. Strong analytical, troubleshooting and problem-solving abilities. Strong work ethic and motivated to achieve goals and exceed expectations. Exceptional time management skills and an ability to handle multiple assignments and meet deadlines. A systems thinker with a process orientation and significant attention to detail. Superior interpersonal, written and oral communication skills. High level of executive presence. Ability to work successfully with a global team. Hands on experience on JIRA, ServiceNow (Preferred). Change management experience preferred.
