Job Summary: Hotel Miramar in Daman is seeking a dynamic and personable Front Office Supervisor to join our team. The ideal candidate will have a passion for hospitality, excellent communication skills, and a commitment to providing top-notch guest services. As a Front Office Supervisor, you will be the face of our hotel, ensuring a memorable experience for our guests from check-in to check-out. Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Essential Duties and Responsibilities Reports directly to and communicates with the Duty Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments. Cooperates, coordinates, and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supervises and directs Reception and Reservations personnel. Supports and assists Front Office personnel and all departments at peak periods. Assists Guest Relations in greeting, rooming, and sending off VIP guests. Monitors appropriate standards of conduct, uniform, hygiene, and staff appearance. Provide input for Front Office meetings. Promotes inter-hotel sales and in-house facilities. Checks billing instructions and monitors guest credit Analyses and approves discounts and rebates. Analyses the rate variance report to ensure room revenue control Process payments, handle cash, and manage billing operations accurately in PMS Software (IDS). Ensures front-line staff complies with FIT marketing techniques and maximizes sales. Handle reservations, cancellations, and modifications efficiently while optimizing room occupancy. Provide guests with information about hotel services, amenities, and local attractions. Address and resolve guest inquiries and complaints promptly and professionally. Manage phone calls, emails, and correspondence. Maintain accurate records of guest information and transactions. Adhere to all hotel policies, procedures, and regulations, ensuring compliance with health and safety standards. Requirements: A degree or diploma in hospitality management or a related field is a plus. Previous experience in a front desk or customer service role, preferably in the hospitality industry with a minimum experience of 4 to 5 years. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using hotel management software and MS Office Suite. Ability to handle high-pressure situations with a calm and professional attitude. Detail-oriented with strong problem-solving skills. Flexibility to work various shifts, including weekends and holidays. Please send your updated CV/Resume to hr1@hotelmiramar.in or WhatsApp at +918141302711/7719870359 Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Overtime pay Yearly bonus Ability to commute/relocate: Daman, Daman and Diu: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How many years of experience you have with IDS Software? Are you comfortable with the Rotational Night Shift? Education: Bachelor's (Preferred) Experience: total work: 3 years (Required) Work Location: In person Application Deadline: 25/05/2025 Expected Start Date: 01/06/2025
