A Front Office Assistant in a hotel plays a crucial role in providing excellent customer service and ensuring the smooth operation of the front desk. Their duties include managing reservations, assisting with check-in and check-out procedures, answering guest inquiries, handling complaints, and providing general administrative support. Guest Services: Greeting guests and providing a positive first impression. Assisting with check-in and check-out procedures, including verifying reservations and collecting payments. Answering guest inquiries about hotel services, amenities, and local attractions. Responding to guest complaints and resolving issues in a timely and professional manner. Reservation Management: Managing online, phone, and in-person room reservations. Updating reservation records and ensuring accurate room assignments. Administrative Tasks: Answering phones and taking messages. Filing, photocopying, and other general administrative duties. Payment Handling: Collecting payments from guests and verifying credit card information. Balancing cash drawers and ensuring accurate financial records. Other Duties: Liaising with other departments, such as housekeeping, to ensure guest satisfaction. Assisting with special requests and coordinating guest services. May also be responsible for upselling hotel services and facilities. Job Type: Full-time Pay: ₹9,000.00 - ₹12,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Night shift Rotational shift Work Location: In person
A Front Office Assistant in a hotel plays a crucial role in providing excellent customer service and ensuring the smooth operation of the front desk. Their duties include managing reservations, assisting with check-in and check-out procedures, answering guest inquiries, handling complaints, and providing general administrative support. Guest Services: Greeting guests and providing a positive first impression. Assisting with check-in and check-out procedures, including verifying reservations and collecting payments. Answering guest inquiries about hotel services, amenities, and local attractions. Responding to guest complaints and resolving issues in a timely and professional manner. Reservation Management: Managing online, phone, and in-person room reservations. Updating reservation records and ensuring accurate room assignments. Administrative Tasks: Answering phones and taking messages. Filing, photocopying, and other general administrative duties. Payment Handling: Collecting payments from guests and verifying credit card information. Balancing cash drawers and ensuring accurate financial records. Other Duties: Liaising with other departments, such as housekeeping, to ensure guest satisfaction. Assisting with special requests and coordinating guest services. May also be responsible for upselling hotel services and facilities. Job Type: Full-time Pay: ₹9,000.00 - ₹12,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Night shift Rotational shift Work Location: In person
As a Front Office Assistant in a hotel, you will play a crucial role in providing excellent customer service and ensuring the smooth operation of the front desk. Your duties will include managing reservations, assisting with check-in and check-out procedures, answering guest inquiries, handling complaints, and providing general administrative support. You will be responsible for greeting guests and providing a positive first impression, as well as answering guest inquiries about hotel services, amenities, and local attractions. Responding to guest complaints and resolving issues in a timely and professional manner will also be part of your role. In terms of reservation management, you will be managing online, phone, and in-person room reservations. This will involve updating reservation records and ensuring accurate room assignments to meet guest needs. Administrative tasks will also be part of your responsibilities, including answering phones, taking messages, filing, photocopying, and other general administrative duties. You will also be responsible for balancing cash drawers and ensuring accurate financial records. Additionally, you will liaise with other departments, such as housekeeping, to ensure guest satisfaction. Assisting with special requests, coordinating guest services, and potentially upselling hotel services and facilities may also be part of your duties. This is a full-time position with benefits that include food provided. The work schedule may involve day shifts, morning shifts, night shifts, and rotational shifts. The work location is in person at the hotel.,