Hospital Receptionist

We are looking for a courteous, organised and proactive Receptionist & Telecalling Executive to handle patient enquiries, appointment bookings and front-desk operations. The role combines patient assistance at the centre with regular inbound and outbound calling to follow up on enquiries and convert them into confirmed appointments.

Key Responsibilities

Telecalling & Appointment Management

* Handle incoming calls and WhatsApp enquiries about MRI, CT scans, pathology and other services.

* Make outbound calls to prospective patients, follow up on pending enquiries and help patients book appointments.

* Explain services, prices, packages and availability accurately and professionally.

* Confirm appointments, send reminders and follow up on missed or rescheduled visits.

* Share preparation instructions approved by the clinical team and refer medical questions to qualified staff.

* Maintain updated records of enquiries, calls, follow-ups and bookings in the centre’s software or CRM.

Reception & Patient Coordination

* Welcome patients and attendants and guide them through registration, billing and the testing process.

* Enter and verify patient details, prescriptions and appointment information accurately.

* Coordinate with technicians, doctors and other departments to manage patient flow and minimise waiting time.

* Process bills, collect payments, issue receipts and maintain accurate collection records.

* Coordinate timely report delivery and respond to report-status enquiries.

* Handle patient concerns politely and escalate issues to the appropriate supervisor.

* Maintain patient confidentiality and keep the reception area organised.

Required Skills & Qualifications

* Clear communication in Hindi and English; knowledge of Marathi is an advantage.

* Good telephone etiquette, listening skills and a patient-focused approach.

* Basic computer proficiency, accurate data entry and familiarity with appointment or CRM software.

* Ability to manage calls and front-desk responsibilities in a busy environment.

* Previous experience in reception, telecalling, customer service or patient coordination is preferred. Experience in a diagnostic centre or hospital is an advantage.

* Willingness to work assigned shifts and weekends as per the centre’s roster

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person