If you are looking to excel and make a difference, take a closer look at us… The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions. Sales & Service Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results; Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; Assist in calling up customers for service / sales interactions; Operations Carry out Branch RCSA through sample checking and effective rectification as applicable; Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; Over-ride transactions as per Bank defined transaction limits; Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier); Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation; Observe and comply with the Bank’s Code of Conduct & Ethics; Other Responsibilities Maintain confidentiality of customers and Bank’s information in a responsible manner; Keep a clean, organized work area and maintain a professional appearance; Attend all trainings as applicable including e-learning/Workday; Filing of reports;. Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc; Carry out other duties as assigned periodically. Requirements Education/Qualification Malaysian citizen Fresh graduates or candidates with relevant work experience are welcome to apply Experience Related working experience in financial institution or related field Possess customer interaction / cash handling / transaction processing / sales experience Special Skills Basic banking knowledge High level of integrity and accountability Excellent service mindset and communication skills and cross selling skills Professional appearance and courtesy Certification/Licensing Requirements (optional) FIMM / UT license PCE & TBE license What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.

If you are looking to excel and make a difference, take a closer look at us… The Executive/ Senior Executive/ Assistant Manager, Community Deposits Specialist's key responsibility is to acquire account deposits from customers and businesses and to build the opportunity to obtain leads for other products through HLB@Work. You will explain how products work and the services available, provide sales materials and support, create new leads and follow up with new customers. You will work in a wide variety of relevant industries, such as manufacturing, retail, pharmaceutical, focusing on payroll accounts. This is a sales role based in our branches and you will report to the Branch Manager. Key Responsibilities Generate and qualify leads from internal and external lists including sourcing and developing client referrals to achieve acquisition goals; Develop and schedule sales proposals and activities including calls to new potential and existing clients to ensure optimum pipeline generation ; Ensure customer service satisfaction and good client relationships including client briefing and training and responding to sales enquiries by phone, email or in person; Follow up on sales activities to ensure sales closure, reporting to management and ensure accounts are open in a timely manner; Participate in sales events and roadshows where applicable; Monitor competitors, market conditions and product development and carry out market research and surveys; Ensure all tasks are carried out in full compliance with guidelines and regulations. Requirements Malaysian citizen Fresh graduates are welcome to apply Candidates without SPM but have at least 2 years of sales experience are welcome to apply What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.

If you are looking to excel and make a difference, take a closer look at us… Job Responsibilities: Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets. To actively cross selling Banking/Financial products. Assess/evaluate and propose credit applications diligently. Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding. Provide excellent customer service and uphold professionalism to reflect Bank’s image Seek continuous improvement in the following areas to enhance job skills and competencies :- Product knowledge / Selling skills / Market intelligence / Competitor’s check Comply to statutory requirement and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance Participate in strong teamwork and working relationship with colleagues at all times Do you have what it takes? We are currently looking for talents who have:- Malaysian Citizen Candidate must possess at least a Diploma in any field. Preferred skill(s): PCE (General), PCE (Life), PCE (Unit Linked), CEILLI Candidates with experience in Banking, Insurance or Sales related fields are preferred. Fresh Graduates are welcome to apply Diploma, Higher Diploma or Bachelor’s degree holder in Banking, Finance, Business Studies or related field is preferred What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.

If you are looking to excel and make a difference, take a closer look at us… Job Responsibilities: Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets. To actively cross selling Banking/Financial products. Assess/evaluate and propose credit applications diligently. Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding. Provide excellent customer service and uphold professionalism to reflect Bank’s image Seek continuous improvement in the following areas to enhance job skills and competencies :- Product knowledge / Selling skills / Market intelligence / Competitor’s check Comply to statutory requirement and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance Participate in strong teamwork and working relationship with colleagues at all times Do you have what it takes? We are currently looking for talents who have:- Malaysian Citizen Candidate must possess at least a Diploma in any field. Preferred skill(s): PCE (General), PCE (Life), PCE (Unit Linked), CEILLI Candidates with experience in Banking, Insurance or Sales related fields are preferred. Fresh Graduates are welcome to apply Diploma, Higher Diploma or Bachelor’s degree holder in Banking, Finance, Business Studies or related field is preferred What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.

If you are looking to excel and make a difference, take a closer look at us… If you are looking to excel and make a difference, take a closer look at us… The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions. Sales & Service Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results; Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; Assist in calling up customers for service / sales interactions; Operations Carry out Branch RCSA through sample checking and effective rectification as applicable; Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; Over-ride transactions as per Bank defined transaction limits; Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier); Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation; Observe and comply with the Bank’s Code of Conduct & Ethics; Other Responsibilities Maintain confidentiality of customers and Bank’s information in a responsible manner; Keep a clean, organized work area and maintain a professional appearance; Attend all trainings as applicable including e-learning/Workday; Filing of reports;. Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc; Carry out other duties as assigned periodically. Requirements Education/Qualification Malaysian citizen Fresh graduates or candidates with relevant work experience are welcome to apply Experience Related working experience in financial institution or related field Possess customer interaction / cash handling / transaction processing / sales experience Special Skills Basic banking knowledge High level of integrity and accountability Excellent service mindset and communication skills and cross selling skills Professional appearance and courtesy Certification/Licensing Requirements (optional) FIMM / UT license PCE & TBE license What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.

If you are looking to excel and make a difference, take a closer look at us… Customer Welcome & Inquiry Management: Warmly welcome all customers upon their arrival at the branch. Proactively engage with customers to understand the purpose of their visit and address general inquiries effectively. Assist customers with the Queue Management System (QMS) to ensure a smooth flow and minimize waiting times. Efficient Customer Referrals: Accurately identify customer needs and efficiently direct them to the appropriate specialist or department, including Personal Financial Services (PFS), Business & Commercial Banking (BCB), SME Banking, and/or Priority Banking. Ensure a smooth hand-off to the relevant Relationship Manager or banking officer. Form Assistance: For customers requiring over-the-counter transactions or physical forms, promptly provide the necessary documentation and offer initial guidance on completion. Appointment Management: Assist customers in making new appointments with branch staff or specialists, ensuring convenient scheduling. Confirm existing appointments and guide customers to their meeting points. Referral Generation: Identify opportunities for potential referrals to other banking products or services based on customer interactions and needs. Capture basic customer information for follow-up by relevant teams where appropriate. Education/Qualification Malaysian citizen Fresh graduates/ SPM certificate holders are invited to apply. Customer-Centric Demeanor: Possesses a naturally pleasant and approachable disposition, with a genuine desire to assist customers. Fluent in English and Bahasa Malaysia (minimum requirement). Proficiency in additional languages (e.g., Mandarin, Cantonese, Tamil) is a plus. Strong Interpersonal Skills: Ability to build rapport quickly and effectively with a diverse range of customers. Resourceful: Capable of anticipating customer needs and providing solutions efficiently. Detail-Oriented: Able to manage multiple inquiries and tasks simultaneously while maintaining accuracy. Maintains a professional and well-groomed appearance, reflecting the Bank's image. Experience/Requirements Previous experience in a customer-facing role within the hospitality industry (e.g., hotel front desk, concierge, guest relations) is a plus. Candidates with experience in customer service roles within retail or service-oriented environments are invited to apply. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.

If you are looking to excel and make a difference, take a closer look at us… If you are looking to excel and make a difference, take a closer look at us… The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions. Sales & Service Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results; Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; Assist in calling up customers for service / sales interactions; Operations Carry out Branch RCSA through sample checking and effective rectification as applicable; Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; Over-ride transactions as per Bank defined transaction limits; Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier); Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation; Observe and comply with the Bank’s Code of Conduct & Ethics; Other Responsibilities Maintain confidentiality of customers and Bank’s information in a responsible manner; Keep a clean, organized work area and maintain a professional appearance; Attend all trainings as applicable including e-learning/Workday; Filing of reports;. Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc; Carry out other duties as assigned periodically. Requirements Education/Qualification Malaysian citizen Fresh graduates or candidates with relevant work experience are welcome to apply Experience Related working experience in financial institution or related field Possess customer interaction / cash handling / transaction processing / sales experience Special Skills Basic banking knowledge High level of integrity and accountability Excellent service mindset and communication skills and cross selling skills Professional appearance and courtesy Certification/Licensing Requirements (optional) FIMM / UT license PCE & TBE license What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.

If you are looking to excel and make a difference, take a closer look at us… Customer Welcome & Inquiry Management: Warmly welcome all customers upon their arrival at the branch. Proactively engage with customers to understand the purpose of their visit and address general inquiries effectively. Assist customers with the Queue Management System (QMS) to ensure a smooth flow and minimize waiting times. Efficient Customer Referrals: Accurately identify customer needs and efficiently direct them to the appropriate specialist or department, including Personal Financial Services (PFS), Business & Commercial Banking (BCB), SME Banking, and/or Priority Banking. Ensure a smooth hand-off to the relevant Relationship Manager or banking officer. Form Assistance: For customers requiring over-the-counter transactions or physical forms, promptly provide the necessary documentation and offer initial guidance on completion. Appointment Management: Assist customers in making new appointments with branch staff or specialists, ensuring convenient scheduling. Confirm existing appointments and guide customers to their meeting points. Referral Generation: Identify opportunities for potential referrals to other banking products or services based on customer interactions and needs. Capture basic customer information for follow-up by relevant teams where appropriate. Education/Qualification Malaysian citizen Fresh graduates/ SPM certificate holders are invited to apply. Customer-Centric Demeanor: Possesses a naturally pleasant and approachable disposition, with a genuine desire to assist customers. Fluent in English and Bahasa Malaysia (minimum requirement). Proficiency in additional languages (e.g., Mandarin, Cantonese, Tamil) is a plus. Strong Interpersonal Skills: Ability to build rapport quickly and effectively with a diverse range of customers. Resourceful: Capable of anticipating customer needs and providing solutions efficiently. Detail-Oriented: Able to manage multiple inquiries and tasks simultaneously while maintaining accuracy. Maintains a professional and well-groomed appearance, reflecting the Bank's image. Experience/Requirements Previous experience in a customer-facing role within the hospitality industry (e.g., hotel front desk, concierge, guest relations) is a plus. Candidates with experience in customer service roles within retail or service-oriented environments are invited to apply. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.