Hiring For Production Support SRE

SRE

Job Purpose

To monitor alerts, improve the efficiency, troubleshooting application and production environment issues and remediating them.

Key Accountabilities

• Manage, monitor, and operate the system platform to ensure all business functions running smoothly.
• Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation.
• Monitor ongoing changes that may impact the application and customers.
• Identify root cause for production incidents and lead the relevant operation teams to implement necessary actions to prevent recurrence.
• Drive incident management process and support a blameless post-mortems culture.
• Provide functional support for client queries when necessary.
• Automate the system operations to attain high level of efficiency.

Responsibilities

• React to critical issues on a timely basis troubleshoot, investigate and escalate (if necessary) issues and create or apply appropriate solutions to immediate issues.
• Provide off-hour/weekend support for deployment and post-checks.
• Maintain awareness of relevant technical and product trends with self-learning and job shadowing.
• Troubleshoot problems across a wide range of technical skills including Wintel, Solaris, SQL, Powershell and Oracle Database
• Create and maintain the operational documents to reflect the changes and upgrades.
• Identify pain points and provide recommendations to development teams to streamline the business process as much as possible.
• Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
• Coordinate and implement the platform and infrastructure upgrades or releases with technical and business teams to meet the overall schedule.
• Participate in platform management, and capacity planning.
• Ability to communicate effectively and professionally, both verbally and in writing between executive stakeholders and product team for technical and non-technical term.
• Coordinate/drive application BCP drill.
• Taking team support phone in rotating basis and provide 24x7 phone support if any issue.

Requirements

• Bachelors degree in computer science or computer engineering or computer application.
• At least 3-5 years of working experience in banking / financial institute environments.
• Experience working in a Technical Support environment with good communication skill.
• Excellent analytical skills with an ability to resolve issues independently.
• Analyze application performance, perform tuning and ensure high availability & stability of platform.
• Ability to work independently, multi-task, prioritize and deliver in a time pressured environment.
• Knowledge and/or experience using Solaris, PowerShell, SQL and Oracle Database.
• Knowledge of Batch Processing systems and tools
• Familiarity with Observability tools like Grafana, Kibana, AppDynamics etc.
• Familiar with incident tracking tools like Jira
• Strong Knowledge in writing SQL queries.
• Basic understanding of firewalls, load balancers, and networking concepts.
• Communication skills with all levels and team work spirits are essential.
• Good to have basic Equities trading flow knowledge.