Job Overview:
The Director of Operations is responsible for the overall management of day-to-day business operations. This leadership role involves optimizing processes, ensuring the operational efficiency, managing budgets, client management and leading teams to drive performance and growth.
Key Responsibilities:
Strategic Planning & Execution
: Develop and implement operational strategies to meet the companys goals and objectives. Ensure alignment of operations with the overall business strategy.Process Improvement
: Continuously analyze workflows, identify inefficiencies, and implement improvements to increase productivity, reduce costs, and enhance service quality.Budgeting & Financial Management
: Manage budgets across various departments, ensuring cost-effective solutions without compromising on quality or performance. Monitor financial reports and manage P&L.Team Leadership
: Lead, mentor, and develop the operations team to ensure high performance. Foster a culture of accountability, collaboration, and continuous improvement.Performance Management
: Establish key performance indicators (KPIs) and monitor departmental performance to ensure objectives are met. Address issues and make adjustments to ensure goals are achieved.Cross-Department Collaboration
: Work closely with other departments (e.g., HR, Sales, Marketing, Finance) to ensure smooth operations and the achievement of company goals.Risk Management
: Identify potential risks and implement measures to mitigate them. Ensure compliance with industry regulations and company policies.Technology & Innovation
: Stay updated on industry trends, technologies, and tools to improve operational efficiency and implement innovative solutions where applicable.Client Management
: Responsible for managing the customer’s expectations and maintain a cordial relationship with the customer. Provides regular insights on key matrices to the customer and front-end business reviews.
Skills & Qualifications:
- Bachelor’s degree in business administration, Operations Management, or related field (Master's degree preferred).
- Extensive experience (typically 18+ years) in operations management, with a proven track record in a leadership role.
- Must have prior experience in US healthcare, specific to Medical coding (Multi-specialty, IPDRG, E&M, ED)
- Strong knowledge of business and management principles, including budgeting, resource allocation, and performance management.
- Excellent problem-solving, analytical, and decision-making abilities.
- Proven ability to lead and motivate teams effectively.
- Strong communication and interpersonal skills to work with diverse teams and stakeholders.
- Familiarity with operations software and systems (e.g., ERP, CRM tools).
- Ability to manage multiple priorities and work under pressure.
Relevant experience candidates can share cv to dp@talentqs.com or what's up to 8885935810
