About the job: Key responsibilities: 1. Act as the primary point of contact for clients post-sales to ensure smooth onboarding and usage of the StoreHippo platform 2. Handle client onboarding sessions including training, addressing product-related queries, and system walkthroughs 3. Understand client business goals to offer proactive support and suggest platform features that maximize value 4. Coordinate with internal departments (tech, support, product teams) to fulfill client needs and resolve issues efficiently 5. Maintain high client satisfaction levels through prompt support and consistent communication 6. Track and report client health scores, engagement levels, and help drive renewals and upsell opportunities 7. Document client interactions, queries, and service outcomes in internal systems Requirements: 1. Strong communication skills 2. Ability to handle leads (inbound, outbound) 3. Convincing skills to convert leads and inquiries into sales 4. Maintain customer relationships (existing/ prospective) 5. Perform effective online presentations to prospects 6. Ability to independently handle client acquisition through various channels and follow-ups 7. Self-starter who believes in the importance of teamwork, while operating unmonitored individually Who can apply: Only those candidates can apply who: Salary: ₹ 3,00,000 /year Experience: 0 year(s) Deadline: 2025-07-17 23:59:59 Skills required: Presentation skills, Wireframing, Client Relationship Management (CRM), Report Writing, Technical Support, Effective Communication, User Stories and Customer Support Other Requirements: 1. Bachelor's degree in business administration, marketing, or a related field 2. Strong verbal and written communication skills 3. Excellent organizational and time management skills 4. Ability to work in a team environment and collaborate with cross-functional teams 5. Ability to adapt to changing priorities and manage multiple tasks 6. Strong problem-solving skills About Company: StoreHippo is a SaaS-based mobile-ready e-commerce platform for businesses of every size. Our feature-rich platform offers flexible, scalable, and extremely customizable solutions for every budget. We also offer solutions for global businesses with features like a multi-seller marketplace, multilingual stores, IP-based pricing, and many more advanced features. We have over 2000 clients spread across the globe. Times Internet, Oyo Bazar, Lee Cooper, Essilor & other brands are our respective clients to whom we are providing our resources.