High Touch Engineer (HTE) / Network Consulting Engineer - Routing & Switching / Data Center
Position Overview
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Role Title: High Touch Engineer / Senior Network Consulting Engineer - Routing, Switching & DC
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Work Location: Client Onsite - National Stock Exchange (NSE),BKC Mumbai
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Working Model: Onsite (Rotational Morning/Afternoon shifts; 24x7 readiness with Night shifts during approved Maintenance Windows)
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Experience Level: 8-15 Years
Role Summary
We are seeking an experienced, customer-facing High Touch Engineer (HTE) to lead incident management, network architecture compliance, and complex maintenance window execution for mission-critical Data Center and enterprise campus networks. The candidate will drive proactive network lifecycle management, ensure adherence to Cisco Gold Standards, and serve as the primary technical lead for high-severity network events.
Key Responsibilities
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Incident & Escalation Leadership: Lead real-time troubleshooting for critical P1/P2 incidents, coordinate root cause analysis (RCA), and interface with Cisco TAC and internal architecture teams.
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Change Execution & Maintenance: Author Methods of Procedure (MoPs), lead approved change windows, and execute complex migrations and upgrades during night maintenance windows.
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Proactive Life-Cycle Services: Conduct software bug scrubs, PSIRT security advisory audits, hardware/software end-of-life reviews, and device health audits.
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Configuration Compliance & Hardening: Audit network nodes against hardening benchmarks, eliminate configuration drift, and ensure continuous baseline compliance.
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Best Practice Implementation: Benchmark and optimize live configurations against Cisco Validated Designs (CVD) across routing, switching, timing, and multicast architectures.
Required Technical Skills & Expertise
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Routing & Protocols: Deep hands-on mastery of OSPF, BGP (eBGP/iBGP/MP-BGP EVPN), route redistribution, route-maps, prefix-lists, and path selection tuning.
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Data Center & Switching Technologies: Advanced expertise in vPC (virtual Port-Channel), Spanning Tree Protocols (STP / Rapid-PVST / MST), VLAN segmentation, LACP, and VXLAN EVPN fabrics.
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Timing & Network Synchronization: Practical configuration and troubleshooting of Precision Time Protocol (PTP / IEEE 1588v2) and Network Time Protocol (NTP) in high-frequency trading / financial environments.
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Hardware Platforms: Extensive experience managing, upgrading, and troubleshooting:
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Cisco Nexus Series: N9000,N3000 (NX-OS)
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Cisco ASR Series: ASR 1000 Series Enterprise Routers (IOS-XE)
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Cisco Catalyst Series: Cat9K, Cat6K, Cat4500/3850 switches
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Cisco Catalyst Series: APIC/ACI- good to have
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Lifecycle Management: End-to-end execution of In-Service Software Upgrades (ISSU), non-disruptive patching, and hardware chassis/line-card replacements.
Qualifications & Certifications
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Education: B.E. / B.Tech / BCA / MCA in Electronics, Computer Science, or related field experience.
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Certifications: CCNP Enterprise / Data Center (Required); CCIE R&S / Enterprise / Data Center (Strongly Preferred).
Skills: switching,cisco,vxlan,cisco ise,routing,data center,vlan
