Head Retail Operations

Job Description

overall operational performance, business standards, profitability and execution across all Brown Sugar retail outlets within the assigned state

Key Responsibilities

• Monitor overall performance of all retail outlets across the state.
• Set operational targets and drive outlet-wise sales and profitability.
• Ensure consistent implementation of SOPs, service standards and brand guidelines.
• Monitor manpower deployment, productivity, attendance and staffing requirements.
• Review outlet sales, food cost, wastage, expenses and profitability.
• Conduct regular outlet visits and operational reviews.
• Identify operational gaps and implement corrective actions.
• Coordinate with HR, Finance, Purchase, Supply Chain, Marketing and Maintenance for outlet requirements.
• Monitor customer feedback, service quality and complaint resolution.
• Ensure compliance with food safety, hygiene, statutory and company standards.
• Review outlet performance reports and take data-driven operational decisions.
• Support new outlet openings and operational readiness.