Head | Private client

About Luxepolis. Luxepolis is India’s authenticated pre-owned luxury marketplace for watches, handbags and jewellery, established in 2014. Our clients buy and sell pieces from Rolex, Patek Philippe, Hermès, Chanel, Cartier and more. Every enquiry is a high-value conversation.

The role. You will build and run the Private Clients Desk. This team owns the first response to

every buyer and seller who calls, WhatsApps or emails Luxepolis, and you will make sure no

lead is ever missed. If you have run a pre-sales team for a top developer, you already know this job. The only difference is that the product is a Rolex instead of a 3BHK.

What you will own

• A desk of 3 Relationship Managers: hiring, training, daily coaching and performance.
• First-response standards: every missed call returned in 30 minutes, every chat answered in 15.
• Lead routing and warm handover to our sales, sourcing and consignment experts.
• The daily rhythm: 10:30 AM stand-up, 3 PM SLA sweep and 7:30 PM close-out with zero
• unowned leads.
• A daily evening report and a weekly review with the founders, covering conversion, lost-lead reasons and the call-quality audit.
• Improving the process every week, including our CRM, WhatsApp inbox and
• call-recording tools.

What you bring

• 8–12 years in sales, with at least 3 years leading a pre-sales or inside-sales team.
• Real-estate developer or mandate-firm background strongly preferred. Premium hospitality, private banking or luxury retail also welcome.
• A track record of managing to SLAs and numbers: call volume, site visits booked, conversion.
• Comfort with a CRM, Google Sheets and WhatsApp Business.
• Polished spoken English and Hindi. Marathi or Gujarati is a plus.

What we offer

• Compensation at industry standard or better for the right candidate, with
• performance-linked variable pay. To be discussed and finalised.
• A “Head” role with direct access to the founders and ownership of a function, not just a team.
• Training in luxury watches, bags and authentication.
• A fixed 10:30 AM – 7:30 PM day, six days a week, at our office in Kohinoor Square, Dadar West.

Pay: From ₹1,000,000.00 per year

Work Location: In person