Head of Human Resources (BPO / BPM / ITES / Outsourcing Industry)

Major Responsibilities and Deliverables

• Ensuring development of appropriate company culture through aligned interweaving of desired cultural dimensions with policies and procedures of HR
• Driving talent acquisition process to hire best fit candidates to promptly fill up critical positions including freshers and interns (Bulk hiring) in the company at competitive salary range
• Ensuring timely and error-free compensation management and all statutory compliances including those of PF, ESIC etc.
• Establishing robust talent management system by ensuring progressive and fair performance management system (PMS), and other supporting components of Talent Management System.
• Minimizing attrition by engaging employees by formulating policies and systems and coaching seniors how to retain productive employees
• Building the competencies of the people across the company to support growing business needs of the organization.
• Ensuring synchronized working between support departments and operations and marketing & sales functions with regard to all functions of HR like payroll management, recruitment, attrition, etc.