Job Summary
We are looking for an experienced, passionate, and customer-focused Head Barista cum Floor Manager to lead our café's coffee operations and manage daily floor activities.
The ideal candidate should have strong coffee-making skills, excellent knowledge of espresso-based beverages, leadership abilities, and a passion for delivering exceptional customer experiences. The person will be responsible for maintaining beverage quality, managing the service team, overseeing daily floor operations, and ensuring smooth coordination between the bar and service staff.
Key Responsibilities
1. Coffee & Beverage Operations
- Prepare and serve high-quality espresso-based beverages, pour-over coffee, and other café beverages.
- Maintain consistency in coffee taste, presentation, and beverage standards.
- Have in-depth knowledge of coffee beans, brewing techniques, grind settings, extraction, and milk texturing.
- Monitor espresso machine performance, grinder calibration, and coffee inventory.
- Develop and train the team on coffee preparation techniques and beverage standards.
- Ensure cleanliness and maintenance of the coffee bar and equipment.
- Introduce new beverages and contribute to menu development.
2. Floor/Service Management & Inventory
- Oversee daily café floor operations and ensure smooth service.
- Supervise, guide, and coordinate with service staff.
- Ensure guests receive warm, prompt, and professional service.
- Manage table allocation, guest requests, reservations, and customer complaints.
- Monitor staff grooming, punctuality, discipline, and service standards.
- Ensure proper opening and closing procedures.
- Coordinate with the kitchen and barista team for seamless operations.
- Monitor coffee beans, milk, syrups, beverages, and other consumables.
- Maintain stock levels and coordinate purchase requirements.
- Minimize wastage and ensure proper portion control.
- Monitor daily sales, cash handling, and POS transactions.
- Ensure adherence to hygiene, food safety, and operational standards.
3. Customer Experience & Business Growth
- Build strong relationships with regular guests.
- Handle customer feedback and resolve complaints professionally.
- Ensure the café ambience, cleanliness, and overall guest experience remain at a high standard.
- Identify opportunities to improve service efficiency and increase sales.
- Promote new beverages, add-ons, and café offerings.
Required Skills & Qualifications
- Minimum 2–4 years of experience in a café, coffee shop, or hospitality environment.
- Previous experience as a Senior Barista, Head Barista, or Floor Supervisor preferred.
- Maintain stock levels and coordinate purchase requirements.
- Minimize wastage and ensure proper portion control.
- Monitor daily sales, cash handling, and POS transactions.
- Ensure adherence to hygiene, food safety, and operational standards.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
