Team Harri is Hiring ---Customer Support Representative - Spanish Harri offers a next-generation SaaS HCM software technology platform that helps hospitality organizations build, manage, and engage their teams. With more than 30 modules, the platform provides solutions for talent acquisition, employer branding, applicant tracking, scheduling, time & attendance, communications, compliance, and analytics. With 400,000 job seekers and 9,000 employers, Harri is a best in class solution that helps solve the labor- related challenges that plague the hospitality industry. Harri has global offices in the US, UK, India, and the Middle East and was recently named a Top 50 Startup by LinkedIn. Who are we looking for? We are seeking a highly skilled and proactive Customer Support Representative, you'll be a crucial member of our team, providing exceptional support to our clients using the Harri suite of products. You'll be the go-to resource for troubleshooting technical and functional inquiries, ensuring customer satisfaction and fostering strong relationships Key Responsibilities Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyse requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be ok working on rotation and weekend shifts (24/7 coverage) Should be able to handle project individually Should be able to invest time by themselves to learn the product Requirement: Fluent in written and spoken Spanish, with excellent communication skills. Proficient in English to effectively communicate with internal teams. Prior experience in customer support or technical support roles preferred. Familiarity with Zendesk and Jira platforms is a plus. 2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Experience in handling client calls (added advantage) Why Join Us? Opportunity to work on exciting projects with leading-edge technology. Collaborative and dynamic work environment. Competitive salary and benefits package. Opportunities for career growth and professional development. Ideal employee-centric work culture *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.