Guest Service Associate/ Service associate

Job Description: Guest Service Associate (GSA) / Service Associate (SA)

Job Overview:

The Guest Service Associate (GSA) / Service Associate (SA) is responsible for delivering excellent customer service and supporting the smooth day-to-day operations of the cinema. The role involves assisting customers, managing ticketing and concession services, maintaining cleanliness, and ensuring a safe and enjoyable movie-going experience.

Key Responsibilities:

• Customer Service: Greet and assist customers with showtimes, tickets, seating, and general inquiries.
• Ticketing & Box Office: Support ticket sales, operate ticketing systems, and handle transactions accurately.
• Concession Operations: Prepare and serve popcorn, snacks, and beverages while maintaining hygiene standards.
• Auditorium & Ushering: Guide customers to their seats, monitor auditoriums, and assist with cleaning between screenings.
• Safety & Security: Follow safety procedures, monitor assigned areas, and report any concerns to the management team.
• Cleanliness & Maintenance: Maintain cleanliness across auditoriums, lobby areas, concession counters, and other assigned spaces.
• Cash Handling: Handle cash and digital transactions accurately, following company procedures.
• Teamwork: Coordinate with colleagues to ensure smooth cinema operations and support promotional activities as required.

Eligibility Criteria:

• Education: Graduate in any discipline. Candidates with a degree or diploma in Hotel Management, Aviation, or Hospitality Management are preferred.
• Experience: Freshers and candidates with experience in customer service, hospitality, retail, or aviation may apply.
• Skills: Good communication, interpersonal skills, customer handling, teamwork, and a positive attitude.
• Other Requirements: Willingness to work in shifts, including evenings, weekends, and holidays.

Preferred Candidate Profile:

A friendly, customer-focused, and energetic individual who enjoys interacting with people and is committed to delivering excellent service while maintaining cinema standards.
Contact : 8971075729

Pay: ₹16,000.00 - ₹17,500.00 per month

Benefits:

• Provident Fund

Work Location: In person