Guest Relationship In-charge

Job Role: Guest Relation In charge

Gender: Female
Qualification: MBA/ Post Graduation Experience Level 1 to 5 year, Freshers can also apply Reporting to: Branch Manager CTC 4.5 to 6 LPA Job Location Pan India Candidate location – Preferably from the same city

Job overview:

Guest Relation In-charge

Key Responsibilities:

• Greet and engage with customers, offering assistance and recommendations.
• Monitor and ensure that sales staff are effectively delivering customer needs, including offering of refreshments and personalized assistance.
• Resolve customer issues with empathy, fairness, and speed, maintaining a positive relationship while adhering to store policies.
• Lead and support the store team to deliver excellent customer service and meet sales targets.
• Analyze customer visit frequency, purchase trends, and satisfaction scores from CRM data to prepare periodic insights and actionable recommendations for store leadership.
• Inform customers about new products, offers, and promotions to drive sales.
• Provide feedback and reports on customer preferences and trends to management.

Qualifications:

• MBA/ Post Graduation in Hospitality/Marketing/Retail Management or Related stream.
• Experience in a customer-facing role, preferably in retail or hospitality.
• Strong communication and problem-solving skills.
• Excellent verbal and written communication skills with strong active listening capabilities.
• Ability to lead and motivate a team.