Guest Relations / Guest Experience Manager in Restaurant

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Job Title: Guest Relations Manager (GRM)

Company:

Job Summary:

We are looking for an enthusiastic and experienced Guest Relations Manager to manage guest experience, reservations and front-office coordination at Patang Restaurant.

Key Responsibilities:

• Manage overall guest experience and satisfaction.
• Supervise and guide the Guest Relations Executive team.
• Handle guest queries, complaints and feedback.
• Manage table reservations and next-day booking schedules.
• Coordinate bulk bookings and special guest arrangements.
• Supervise incoming calls, IVR, WhatsApp chats and emails.
• Prepare daily sales and reservation reports using Google Sheets.
• Coordinate with Restaurant Operations for smooth guest service.
• Train and monitor the performance of GRE team members.

Required Skills:

• Excellent communication and interpersonal skills.
• Guest handling and complaint management.
• Team leadership and coordination.
• Reservation and booking management.
• MS Excel / Google Sheets.
• Professional grooming and customer service.

Benefits:

• Attractive salary
• Staff meals
• 4 weekly offs per month
• Growth opportunities

Location:

Apply Now

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