Guest Relations Executive

Job Description

Job Title: Guest Relation Executive (GRE) Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations Manager Supervises: None (individual contributor role) Job Summary: The Guest Relation Executive is responsible for delivering exceptional guest service by anticipating guest needs, managing special requests, and ensuring a personalized and memorable stay. GREs act as the liaison between the hotel and the guest, especially VIPs, long-stay, and repeat guests, helping to build guest loyalty and satisfaction. Key Responsibilities: Welcome VIP, long-stay, and returning guests with personalized service. Provide seamless check-in/check-out support and assist with room preferences and upgrades. Handle guest complaints and feedback with empathy and quick resolution. Coordinate special arrangements like anniversaries, birthdays, or surprises in advance. Assist in managing guest history and preferences using the PMS or CRM systems. Work closely with the concierge, front desk, housekeeping, and F&B to coordinate personalized experiences. Ensure lobby presence to greet and interact with guests proactively. Promote hotel services, outlets, and offers to guests. Collect guest feedback through surveys or face-to-face interaction. Maintain confidentiality of guest information and preferences. Assist in emergency protocols and guest support during crises. Required Skills & Qualifications: Degree or diploma in Hospitality Management or related field. experience in front office or guest services roles. Excellent communication and interpersonal skills. Strong customer service mindset with attention to detail. Fluency in English and additional languages (preferred). Professional grooming and confident demeanor. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Food provided Language: English (Required) Work Location: In person Application Deadline: 20/05/2025