Guest relations Executive (GRE) - Luxury Villa Community Residential Project

Job Overview (ELECTRONIC CITY PHASE 1 LOCATION FOR A LUXURY VILLA DEVELOPMENT)

We are seeking a refined, articulate, and customer-centric Guest Relations Executive – Luxury Site Frontdesk to serve as the face and voice of our premium property development. In this role, you will be responsible for providing a white-glove front-desk experience to prospective home buyers, high-net-worth clients, and VIP visitors, ensuring every interaction reflects the elegance and standards of our brand.

Key Responsibilities

• Guest Hospitality & Reception: Warmly welcome prospective buyers, investors, and guests upon arrival at the experience center/site office; manage visitor registration and provide seamless hospitality.
• Front Desk Management: Maintain an immaculate, well-organized, and ambient reception area that aligns with luxury industry standards.
• Client Engagement: Coordinate with sales managers and site leads to ensure smooth handovers for project walk-throughs, sales presentations, and site visits.
• Inbound & Outbound Communication: Handle incoming phone calls, direct inquiries, manage customer walk-in logs, and respond to front-desk email communications promptly.
• Relationship & Inquiry Management: Address preliminary guest queries, present collateral/brochures, and ensure a memorable, high-touch experience from arrival to departure.
• Administrative Support: Maintain accurate visitor logs, feedback forms, and inventory of guest refreshments and presentation materials.

Key Requirements & Qualifications

• Experience: 1–4 years of experience in luxury front desk, guest relations, premium hospitality (4/5-star hotels), luxury retail, or high-end real estate experience centers.
• Communication: Exceptional verbal and written communication skills with strong command of English (fluency in local/regional languages is a plus).
• Grooming & Presentation: Impeccable professional etiquette, high personal grooming standards, and a warm, inviting demeanor.
• Interpersonal Skills: Outstanding active listening and problem-solving abilities with high emotional intelligence and active poise under pressure.
• Education: Bachelor’s degree in Hospitality Management, Public Relations, Business Administration, or a related field.

Pay: ₹30,000.00 - ₹39,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person