Key Responsibilities:Operational Management:Manage daily last-mile operations, including dispatch and delivery coordination.Monitor and analyze performance metrics, identifying areas for improvement.Implement and evaluate processes to optimize efficiency and reduce costs.Ensure adherence to safety and operational standards.Team Leadership:Lead and motivate a team of delivery personnel, fostering a positive and productive work environment.Provide training and development opportunities to improve skills and performance.Address employee issues and concerns promptly and effectively.Customer Focus:Ensure timely and accurate deliveries, meeting customer expectations.Address customer inquiries and complaints promptly and professionally.Implement strategies to improve customer satisfaction and loyalty.Logistics and Planning:Establish and optimize delivery routes and schedules.Plan for peak delivery times and manage unexpected events.Collaborate with other departments to ensure smooth operations.Performance Improvement:Identify and implement process improvements to enhance efficiency and reduce costs.Monitor and analyze performance data to identify areas for improvement.Develop and implement corrective action plans to address performance issues.Relationship ManagementManage relationships with delivery partners, ensuring they meet performance standardsNegotiate contracts and manage costs Skills and Qualifications:Strong leadership and management skills.Excellent communication and interpersonal skills.Experience in logistics, operations, or transportation.Ability to analyze data and identify trends.Problem-solving and decision-making skills.Knowledge of relevant software and technologies.Ability to work under pressure and meet deadlines.

JOB RESPONSIBILITIES :Responsibilities• Brainstorming: Generate creative ideas and concepts based on client briefs and project goals • Sketching: Create rough drafts to explore design options • Creating images: Use software to create images, icons, and interactive elements • Preparing art: Use equipment and software to prepare finished art • Communicating: Work with clients to understand their needs and communicate design ideas • Presenting: Explain complex technical terms in everyday language • Adapting: Accept constructive criticism and be willing to change designs as needed Areas of work• Web design: Create images, icons, and interactive elements for websites• Print media: Create designs for print media like advertising, signage, and labels • Electronic media: Create designs for electronic media like websites.Role & responsibilities Preferred candidate profile Perks and benefits