Group General Manager- Service (Automotive Dealerships)

Role & responsibilities

We are looking for an experienced and result-oriented Group General Manager Service to lead after-sales operations(Service Centres) across all our automobile dealership locations (Satna, Rewa & Durg-Bhilai (CG)).

The candidate will be responsible for overall customer satisfaction, service quality, operational efficiency, service business growth, workshop profitability across multiple branches.

Key Responsibilities:

• Manage and monitor service operations across all dealership locations.
• Drive service revenue, labour sales, workshop profitability and customer retention.
• Improve customer satisfaction, NPS and service quality.
• Monitor workshop productivity, vehicle inflow, turnaround time and technician efficiency.
• Handle customer escalations and ensure timely resolution of complaints.
• Manage and develop Service Managers, Workshop Managers, Service Advisors and technicians.
• Coordinate with OEMs for warranty claims, technical support, service campaigns and performance reviews.
• Implement SOPs, conduct branch audits and ensure compliance with OEM standards.
• Review branch-wise MIS, KPIs and monthly performance reports.
• Identify opportunities to increase paid service revenue and improve overall after-sales business performance.

Preferred candidate profile

• 5-10 years of experience in automobile service and after-sales operations.
• Minimum 5 years of experience in a senior service leadership role.
• Experience in managing multiple workshops, branches or dealership locations.
• Candidates from OEMs and large automobile dealership groups are welcome.
• Experience in commercial vehicles, three-wheelers, two-wheelers or passenger vehicles preferred.
• Strong leadership, analytical, team management and customer relationship skills.
• Willingness to travel across dealership locations.

Perks and Benefits

Company Car, Travel Allowance, Mobile Allowance, Leadership Role and Career Growth Opportunities.

Location:

Candidates with proven experience in multi-location service management, service revenue growth and customer satisfaction improvement will be preferred.